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Credit Card and Banking Relationships
BCSBI Code of Bank's Commitment to Customers
- Click here to view the document in English
- Click here to view the document in regional languages
Policy on Collection of Dues and Repossession of Security
Click here to view the document.
The Banking Ombudsman Scheme
Click here to view Banking Ombudsman Scheme 2006
Click here to view Banking Ombudsman Scheme Amendment 2007
Click here to view Banking Ombudsman Scheme Amendment 2009
Fair Practices Code for Lenders
Click here to view Guidelines on Fair Practices Code for Lenders
Click here to view Amendment - Guidelines on Fair Practices Code for Lenders
Grievance Redressal
Click here for Grievance Redressal
Committee on Customer Service in Banks - Inviting Suggestions from Public
Click here for press release from RBI on Committee on Customer Service in Banks - Inviting Suggestions from Public
Important Information on Credit Cards
Most Important Terms and Conditions
Model Code of Conduct for DSAs / DSTs
Important Information on Banking Relationship
- db Cheque Collection Policy
- db Compensation Policy
- Account Handling of Deceased Depositors
- Handling of claims from deceased locker hirer accounts
- DICGC Insurance on Deposits: Deustche Bank AG, India has been covered under the Deposit Insurance and Credit Guarantee Corporation Act, 1961 which insures the bank's deposits to the extent of Rs. 1 lakh for every depositor in the same right and same capacity.
- Model Deposit Policy
- Savings Account: As per RBI guidelines, with effect from 1st April 2010, the interest on Savings Bank Accounts will be calculated on daily product basis, at a rate of interest as specified by RBI from time to time (existing rate is 3.50% p.a.), instead of the earlier methodology of calculating Savings Bank interest on the least balance between the 10th and the end of the month.
The interest on Savings Bank Accounts will be paid at half yearly intervals i.e. on 30th June & 31st December every year.
NEFT Customer Facilitation Centres of participating Banks
Click here to view the details of NEFT Customer Facilitation Centres of the participating Banks.
Do-Not-Call Service
The Bank provides you with the option of registering your phone number(s) with our Do-Not-Call Service (DNCS).
Click here to register your phone number(s) with our DNCS.
Collection agencies
Click here to view the list of collection agencies.
Code of Bank's Commitment to Micro and Small Enterprises
Click here to view the document.
List of Bank Holiday - 2010
Click here to view the list of holidays for all Deutsche Bank Branches in India for the year 2010.
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