Important Information
Base Rate
Effective November 2nd 2011, the Base Rate for Deutsche Bank AG, India branches is 10.00 per cent per annum. The determination and application of the Base Rate will be in accordance with the guidelines issued by the Reserve Bank of India from time to time. Customers may contact their respective Account / Relationship Manager for any further information / clarifications in this regard.
Savings Account Interest Rate
As per RBI guidelines, with effect from 4th May 2011, the interest rate applicable on Savings Bank Accounts is revised to 4.00% per annum. The interest on Savings Bank Accounts will continue to be calculated on daily product basis, at a rate of interest as specified by RBI from time to time, instead of the earlier methodology of calculating Savings Bank interest on the least balance between the 10th and the end of the month. The interest on Savings Bank Accounts will be paid at half yearly intervals i.e. on 30th June and 31st December every year.
RBI Press Release
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TRAI regulations on telecom commercial communication |
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db Cheque Collection Policy |
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db Compensation Policy |
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Account Handling of Deceased Depositors |
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Handling of claims from deceased locker hirer accounts |
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DICGC Insurance on Deposits: Deustche Bank AG, India has been covered under the Deposit Insurance and Credit Guarantee Corporation Act, 1961 which insures the bank's deposits to the extent of Rs. 1 lakh for every depositor in the same right and same capacity. |
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Model Deposit Policy |
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Model Code of Conduct |
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Policy on Collection of Dues and Repossession of Security |
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Record Retention Policy |
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Loan Agreement Loan Agreement for personal loan Loan Agreement for home loan / loan against property / commercial property loan |
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Deutsche Bank - Citizen's Charter |
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Citizen's Charter for Currency Exchange Facilities |
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BCSBI Code of Bank's Commitment to Customers In english In regional languages BCSBI - Credit Counselling Service |
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Grievance Redressal |
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Code of Bank's Commitment to Micro and Small Enterprises |
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Banking Ombudsman Scheme Banking Ombudsman Scheme 2006 Banking Ombudsman Scheme Amendment 2007 Banking Ombudsman Scheme Amendment 2009 |
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Do-Not-Call-Service: |
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Fair Practices Code for Lenders Guidelines on Fair Practices Code for Lenders Amendment - Guidelines on Fair Practices Code for Lenders |
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Committee on Customer Service in Banks - |
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NEFT Customer Facilitation Centres of participating Banks |
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Collection agencies |
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Complaint analysis - April 1, 2010 to March 31, 2011 |
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List of Bank Holiday - 2012 |
Other Important Notifications:
- RTGS / NEFT / Demand Draft / Funds Transfer Instructions: All RTGS / NEFT / Demand Draft / Funds Transfer requests received at the branches will have to be supported by a valid cheque from the drawee account.
- ATM Transactions: Please note that with effect from July 1, 2011 in accordance with RBI guidelines, the number of free transactions permitted per month at other bank ATMs for Savings Bank account holders shall be inclusive of all types of transactions - financial (cash withdrawals) and non-financial (including balance inquiry and mini-stmt).
