db OnlineBanking for Corporates and Firms

db OnlineBanking for Corporates and Firms

Accessibility to your account - Anytime, Anywhere. Manage your finances and carry out a number of banking transactions through db OnlineBanking with:

- Safety
- Control
- Convenience

Login Now | Download form to apply for db OnlineBanking

Corporate Online Banking demo | Open a Current Account | Daily Transaction Limit Increase

Multi User Access

We know that as an owner of a business, your time is better spent managing your business than managing your company accounts and the transactions. Now with db OnlineBanking, you can manage your business in a much more efficient manner. It aims at saving time, money and also makes tracking of banking transactions easy for your business.

Apart from the basic online services such as viewing balances, downloading account statements, this service carries state-of-the-art features such as multi-user access, multi-level approval workflow and bulk transaction processing.

Multiple bank accounts:

Multiple accounts with the Bank can be grouped into several divisions. These divisions can have independent group of users. Additionally, users can have access to one, many or all divisions.

Multi-user access:

Give online access of your account(s) to multiple users with different transaction or approval rights set by you. Set-up users' accounts with different debit limits, transaction and approval rights. Each of the user is given unique login and transaction credentials to login into db OnlineBanking as specified by the admistrator.

Multi-level approval workflow:

Each of the multiple users can be given individual transaction rights as per hierarchy in the corporate. For instance, some user(s) may be given rights to enter transactions only such as an RTGS fund transfer by logging in to db OnlineBanking. A transaction so created will then automatically reach the authorized signatory or group of signatories for approval.

Approval rules:

  • Rules can be created for each financial transaction type and amount to identify users who can request the transaction and the users who can approve the transaction.
  • Rules can define if one or more than one user's approval is required to process the transaction request. The transaction will not get processed unless the transaction is approved by the user's with approval rights.
  • Rules can also define if a transaction requires one of the many or all approvers to jointly approve a particular transaction.

Workflow:

  • Users with transaction right can make a transaction request for transactions assigned to them and within limits defined for their profile.
  • Once the request is made, the approvers will receive an intimation to approve the transaction.
  • Transactions once approved by all the required approvers will be processed. Transaction which do not get approved or are rejected will not be processed.

Note: Approval workflow cannot overrule the basic mandate for account which means that you can add more layers of approval but cannot remove the approval workflow created and accepted offline.

Bulk Transactions

db OnlineBanking facilitates multiple funds transfers via a single file upload resulting in better efficiency. For instance, salary processing, vendor-payment processing etc can be done at one go.

Bulk funds transfers can be done between Deutsche Bank accounts through intrabank transfers and to other Bank accounts using NEFT and RTGS settlement facilities.

The important features of bulk transaction processing are as follows:

  • The bulk transaction upload file is a text file (*.txt). For your convenience, we additionally provide a file conversion tool to convert an excel file into the text file.
  • Multiple or Specific users can be given access to perform bulk transactions. Approval authority and workflow rules can be set up too.
  • For funds transfer within accounts, there will be a single debit transaction on the remitter account of the aggregate amount, and corresponding credit transactions on the beneficiary accounts.
  • Fund Transfers within accounts can be scheduled to be executed on the same day. It should be ensured that the approvals if any, are done before 6 PM. If the bulk transaction is not approved before 6 PM, then the approver will have to reject this transaction, and initiate a new bulk transaction request.
  • For funds transfers to other Bank accounts, each transfer would be a debit transaction on the remitter account. For instance, if there are 100 transactions being done through one file upload, the debit account would have 100 debit transactions on the account statement
  • For funds transfers to other Bank accounts, db OnlineBanking automatically decides the transfer type - RTGS or NEFT, depending on the amount per transaction, time of transaction and the beneficiary bank.
  • Fund Transfers to other Bank accounts can be scheduled for the next working day or any other day in the future. It should be ensured that the approvals if any, are done before the schedule date for processing.
Easy File Conversion Tool

For your convenience we have designed a file conversion tool to help you prepare the file for bulk transaction processing. All you need to do is to enter all the details in a simple excel file in the prescribed format and upload it in the tool to get the file required by db OnlineBanking.

Click here for the file conversion tool.

Click here to view sample excel file format (for upload in the tool for file conversion)

Create file for bulk transfer to Non-Deutsche Bank account

We have designed a conversion tool to help you prepare the file for bulk transaction processing. All you need to do is to enter all the details in a simple excel file in the prescribed format and upload it in the tool to get the file required by db OnlineBanking.

Click here for the file conversion tool.

Click here to view sample excel file format (for upload in the tool for file conversion)

Fund Transfer

Online Fund Transfers from Deutsche Bank Accounts

You can transfer funds online to both Deutsche Bank and Non-Deutsche Bank accounts in over 250 cities across India. You have the convenience of choosing from three types of fund transfer options available to you:

  • Self Account Transfer: Instant transfer of funds to any of your self accounts with Deutsche Bank.
  • Third Party Transfer: Instant transfer of funds to an account of another person with Deutsche Bank.
  • Transfer funds outside Deutsche Bank using RTGS and NEFT facilities to bank accounts maintained with other banks.

    Easy steps to do external funds transfer are:-

    •  Select 'Transfer Funds' after logging in to db OnlineBanking.
    •  Register a payee / beneficiary account by providing the bank, city, branch or search by IFS code.
    •  Enter beneficiary details like Payee Name, Account Number, select 'Account Type' as Savings, Current, Credit,
       Loan, NRE, NRO or Cash Credit.
    •  Specify maximum fund transfer limit as per your choice. You can also choose not to specify fund transfer limit as this
       field is not mandatory.
    •  Reconfirm account number with transaction password.
    •  Enter the OTP (One Time Password) which you will receive on your registered mobile and submit the
       request.
    •  Once the payee is registered, you can click on the 'Registered Payees' page and select 'Make Payment'.
    •  Depending on the branch selected, time of day and transfer amount, the system will automatically give you the
       option of either NEFT / RTGS or both.

You have the option to initiate the fund transfer instantly or schedule the fund transfer on a later date. You can transfer only up to Rs. 50,000 till the cooling period which is 24 hours from the time of addition of beneficiary. You can also schedule repetitive periodic payments with one single instruction. You can also search and download the details of beneficiaries that are already registered earlier.

What's more you can also track RBI reference numbers under past payments within NEFT / RTGS link in
db OnlineBanking. The reference number denotes confirmation that the payment has been sent. In case your beneficiary needs to track the credit into their account, they can use the same number as a reference with their banks.


Repetitive Payments

Repetitive payments can be set up for all types of fund transfers options. Steps to set-up Repetitive Payments are:

  • Select the Repetitive Payment option while transferring funds online.
  • Input the start date of the payment.
  • Select the frequency of the payment (Weekly / Monthly / Quarterly / Yearly).
  • Input the number of payments you want to make and click on submit.

Example: If a weekly (frequency) funds transfer of Rs. 500 is set up on Saturday (25th July 2009) Saturday as the start day and 5 as the number of payments, then Rs. 500 will be transferred to the beneficiary account every Saturday for the next 5 Saturdays starting 25th of July 2009.


Online Fund Transfers to Deutsche Bank Accounts

You can transfer funds to a Deutsche Bank account online from any other bank that offers NEFT / RTGS facility. All you need to do is follow three simple steps:

  • Select Deutsche Bank from the list of Banks.
  • Select the city / branch and provide the IFS code. Click here to view the IFS code for Deutsche Bank branches.
  • Provide the Deutsche Bank account number.

Please note:

  • The IFS code is mentioned on each cheque leaf of your cheque book. Cheque books printed after June 2010 will have the latest IFS codes.
  • Choosing a wrong IFS code will result in delay or cancellation of your fund transfer.
  • If you are a non-resident Indian, fund transfer facility applies to you as well. Funds can be transferred from an
    NRE account to another NRE / NRO / Resident account. Similarly, funds can be transferred from an NRO account to another NRO / Resident account. However, this facility is not available for transfer of funds from resident accounts to NRE / NRO accounts.

For NEFT / RTGS related queries and complaints, please call our 24-Hour Phone Banking at 1860 266 6601# or you may write to us on customer.care@db.com

Click here to view the details of NEFT customer facilitation centres of the participating Banks.

Click here to view the details of participating RTGS branches.

Terms and conditions


Pay other bank credit card bill

Login to db OnlineBanking and pay credit card bills of any bank using the fund transfer facility. All you need to do is an one time registration by putting in the IFS code relevant to your credit card issuing bank. You should select credit card as the account type. Every bank has a specific IFSC for their payments which accepts credit card payments.
Please make the payment at least 2 days prior to the bill due date.

How to register?


# Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

* NEFT and RTGS facility will not be available on Second and Fourth Saturday every month effective 1st September, 2015.

Payment Options

Online Bill Payment

Bill Payment is a facility through which you can pay your utility bills, insurance premiums etc. online through your Current account. You can pay bills as per the available funds in your operative account. This is a quick and easy method to pay your bills on time and within the comfort of your home or office.You can also avail of the AutoPay feature wherein you can set instructions to auto-debit your account for payments against bills presented by the biller, on the due date.

Online Tax Payment

This service is currently unavailable. Please contact
your branch for further assistance

db DirectDebit

db DirectDebit is a convenient facility to make purchases and payments online across a wide range of merchant websites.
It is also a safer facility, as it does not require you to disclose any sensitive information on the merchant website.

You can not only pay bills and insurance premia, but also book flight tickets and do a host of other online purchases.

Bulk Cheque and Demand Draft

Bulk Cheque (i.e. Corporate Cheque printing request) and bulk Demand Draft service offers convenience of uploading a single file and requesting for printing of multiple cheques and demand drafts through db OnlineBanking.

Services

db OnlineBanking offers a host of services that will save you the time and effort to go to a branch or call up customer care. You can not only view and download your current / past bank account statements but also view the status of a cheque, update your profile, request for a cheque book and demand draft - all at the click of a mouse!

Account Statements

Now you can download your account statements at any time. For your convenience we have made your statements available for download in PDF

Account statements are available for:

  • Savings / Current Account
  • Loan account and
  • Overdraft account

Follow the steps mentioned below to download:

  • Login to db OnlineBanking with your customer id and password
  • Click on the account number
  • Choose the period and select "Save as PDF" from the drop down option and submit request.
Manage your cheques

Whether you have deposited a cheque or issued a cheque, the details and status of the same can be tracked online.

  • View complete details of issued cheques and track the status.
  • View details of cheques deposited in your account.
  • Issue stop cheque instruction for multiple cheques in real time and get instant confirmation on SMS.
  • Place service request for additional cheque books online.

Bulk Cheque and Demand Draft request


Alerts

SMS and email alerts / reminders for all financial transactions on your account.

  • SMS and email / reminders alerts for financial transactions such as bill payment and loan EMI due reminders.
  • Option to select the alerts that you want to receive by logging onto db OnlineBanking.
Other Services

  • Mailbox facility to communicate with customer care for banking accounts.
  • Order for a physical copy of your current account statement.
  • Update your profile and contact information.

FAQ

General
What is db OnlineBanking for Corporates and Firms?

db OnlineBanking for Corporates and Firms implies the net-banking platform designed for non-individual entities such as Private Limited Companies, Public Limited Companies, Partnership firms, Trusts, HUF’s, Sole Proprietorship Accounts etc. This platform offers for a additional features  to cater to your business needs.

How do I apply for db OnlineBanking for Corporates and Firms?

Please fill up the Application form provided and send the same to the branch

  • Section 1 –Customer Use
    Please enter your User Name (First + Last Name),
    Preferred User ID,
    Profile details like Administrator (Yes /No) and Bulk Upload (Yes/No)
    Access to which account should be given to each user

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  • Section 2: - ‘User Details’:
    Enter full Name of the User, Mobile Number and Email ID. Corporate are advised to provide both email and mobile number for bank records and account alerts.

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  • Section 3 – For Bank Use
    Under this section we expect the transaction workflows defined for each transaction type and the workflow rules as per the board resolution. So, depending on the signing authority of every user will the OnlineBanking transaction access be given.

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Internet PIN & Login
How to login?
  • Simply visit our website www.deutschebank.co.in and click on the white button for corporate login. .
  • Enter your Customer ID, User ID and your login password.
  • On successful validation, you can access your db OnlineBanking for Corporates and Firms.
What is User ID?

User ID is an alphanumeric field entered by the corporate themselves at the time of requesting for
db OnlineBanking for Corporates and Firms password (IPIN). The same is known to the user/corporate only.

I have received IPIN (internet banking PIN’s) for all the users, how do I identify which one belong to whom & user ID’s for each of them?

The IPIN mailer does have the user names printed on the mailer to help you identify who it belongs to. The User ID is not printed on the password mailer, instead we send you a separate welcome letter with the USER ID’s specified for every user.

I do not remember my User ID?

If you have a copy of internet application form or welcome letter you can find your User ID details. If no, then request you to contact your relationship manager or branch for details.

Can I change my User ID?

No. User ID cannot be changed. As an exception, you can request for the existing User ID deletion and request for a fresh User ID (as required).

Is there any field restriction on minimum and maximum characters accepted as User ID?

Maximum characters accepted is 32.

When I login to db OnlineBanking for Corporates and Firms I am getting an error “Invalid Login ID or Password”, what should I do?

This error occurs only when you enter incorrect Customer ID, User ID or password. It may also occur if you are trying to login in the retail banking section of db OnlineBanking for Corporates and Firms. Please ensure that you are inputting your login credentials in the corporate login page.

We would like to give inquiry only internet banking access to one of our accountants/junior staff (who is not the authorized signatory). Is this possible?

Yes, this is possible. Please fill up the db OnlineBanking for Corporates and Firms internet banking forms and request for C_ENQ (Enquiry only) menu profile for the user.

What is the access rights provided to Enquiry Only user?

This user would be able to view the accounts for which the corporate has given him access to (and not necessarily all the accounts). He can view and download account statement, request for service requests and send mails to customer care for any account related query or information. Additionally, he would be able to do fund transfers within customer ID (i.e. from one linked account to another linked account within the customer ID). This is subject to this user has been given access in the workflow rules by the corporate.

How much maximum number of users can be created for a corporate

There is no such upper limit. It entirely depends on corporate requirement.

When I login to db OnlineBanking for Corporates and Firms, I am unable to see any account?

Please contact your relationship manager or branch regarding the same.

I do not want multiple users to access my account. Is it mandatory to have more then one user?

No it’s not mandatory to have multiple users. If only one user should be allowed db OnlineBanking for Corporates and Firms access then there will be no workflow rule set up and that user can independently access the accounts and make transactions and place service request on his own without any approval.

Is there any expiry period of login and transaction password?

There is no expiry period of login password. However transaction password expires every 90 days and needs to be set to a new password by corporate administrators.

Limits
What is the default daily limit on db OnlineBanking?

The default daily limits are Rs 5,00,000/-

I would like to change/increase my db OnlineBanking for Corporates and Firms limits. How do I do that?

Please click here to download db OnlineBanking for Corporates and Firms limit enhancement form. Kindly submit the same to your relationship manager or at the branch

What is the difference between transaction limit and bulk limit?

Transaction limit applies to individual transfers like NEFT, RTGS, Bill payment, Self account transfer, third party transfer, online tax, db DirectDebit etc.
Bulk limits only apply to uploaded file i.e. Deutsche Bank file and Non-Deutsche Bank file.
Please note that these limits are exclusive of each other.

Bulk Transfers
What is Bulk Transaction Processing?

Bulk transaction processing allows the users to conveniently make multiple transactions through a single file upload. The important features of bulk transaction processing are as follows:

  • The users can initiate bulk transactions to other Deutsche Bank accounts. There will be one debit transaction on the debit account and credit transactions on the beneficiary accounts. Please click here to generate the file required for bulk Deutsche Bank Account transfers.
  • The users can initiate both NEFT and RTGS transactions as well through this functionality. In this case, each transaction would have a separate debit transaction on the debit account. For instance, if there are 100 transactions being done through one file upload, the debit account would have 100 transactions on the account statement. Please click here to generate the file required for bulk Deutsche Bank Account transfers.
  • In case of bulk transfers to Non Deutsche Bank accounts, the system automatically decides the transfer option – RTGS or NEFT, depending on the amount per transaction and the beneficiary bank.
  • All bulk transfers are essentially scheduled payments. The approvals for the bulk transfers should be done in advance before the scheduled date for the system to process the bulk transfer instruction.
How do I prepare the file for bulk transfer to Deutsche Bank accounts?

We have designed a conversion tool to help you prepare the file for bulk transaction processing. All you need to do is to enter all the details in a simple excel file in the prescribed format and upload it in the tool to get the file required by db OnlineBanking for Corporates and Firms.

Click here for the file conversion tool.

Click here to view sample excel file format (for upload in the tool for file conversion)

  • Fill up all the relevant details in the excel file in the prescribed format.
  • With the help of the file conversion tool, convert the file in the format as required by db OnlineBanking. Save the file at the desired location on your system.
  • Login to db OnlineBanking for Corporates and Firms and Click on Transfer funds and then click on Bulk Transfer link & click on upload.
  • Select transaction type as ‘Transfer to Deutsche Bank Accounts’
  • Enter the total transfer amount, remarks (optional) & select the next approver. If you are the final approver, then you need not select an approver.
  • Browse and attach file and enter transaction password.
  • You will receive a confirmation message and the request will be sent to the approver.


Kindly note that, only once all the approvers accept the request by approving the transaction online, shall the request be sent for processing. If any approver rejects the transaction, then the payment will not be processed.

How do I prepare the file for bulk transfer to Non-Deutsche Bank accounts?

We have designed a conversion tool to help you prepare the file for bulk transaction processing. All you need to do is to enter all the details in a simple excel file in the prescribed format and upload it in the tool to get the file required by db OnlineBanking for Corporates and Firms.

Click here for the tool for file conversion

Click here to view sample excel file format (for upload in the tool for file conversion)

  • Fill up all the relevant details in the excel file in the prescribed format.
  • With the help of the file conversion tool, convert the file in the format as required by
    db OnlineBanking for Corporates and Firms. Save the file at the desired location on your system.
  • Login to db OnlineBanking for Corporates and Firms and Click on Transfer funds and then click on Bulk Transfer link & click on upload.
  • Select transaction type as ‘Transfer to Non-Deutsche Bank Accounts’
  • Enter the total transfer amount, remarks (optional) & select the next approver. If you are the final approver, then you need not select an approver.
  • Browse and attach the text file and enter transaction password.
  • You will receive a confirmation message and the request will be sent to the approver.

Kindly note that, only once all the approvers accept the request by approving the transaction online, shall the request be sent for processing. If any approver rejects the transaction, then the payment will not be processed.

Is it possible to do bulk transfer to Deutsche Bank & Non-Deutsche Bank accounts the same day?

Yes, this is possible. Please note the cut-off as given below
Same day Deutsche Bank Transfer (All days):

  • Please ensure that all the approvals are in place before 6 PM of the transfer date.

Same day Non-Deutsche Bank transfer:

  • To send money to other bank accounts on the same day, the transaction has to be approved by 12:30 PM on weekdays and 10:30 AM on Saturdays.
What happens if the file is not completely approved before the cut-off?

In such a case, the file will not be processed and the approver can only reject the transaction. User can however re-initiate the transfer process all over again (if required).

I am unable to upload the file. Getting error message as ‘Error in Input data’.

This error occurs if the file name including extension exceeds 32 characters. Please reduce the file name and re-upload.

I am unable to upload bulk transfer file. Getting error message as Invalid Header.

This error occurs if the header format is incorrect. Please find the header format below

For Deutsche Bank Transfer
Deutsche Bank Account File Upload
File Header Format: FILEHDR|<Customer_ID>|<FILE_SERIAL_NO>|<Blank>|N|

For Non-Deutsche Bank Transfer
File Header Format:
FILEHDR|<CORP_ID>|<File_Serial_no>|<Blank>|N|<SOL_ID>|<DEBIT_Account number>|

Need understanding on the format of the text file/ I am unable to upload bulk transfer file. Getting error message as Error in record 2.

Please find the format below
File for Non Deutsche Bank Account Transfers:
Format for Transaction details:  
Branch_id=1,6|Account_id=8,16|Currency=25,3|Transaction_type=29,2|Amount=32,16|Particulars=49,50
Where, branch ID 1,6 means first field and max 6 characters; Account_id 8.16 means it is eight field and maximum length being 16 characters, Currency 25,3 means it is the 25th field and max 3 character (only INR), Transaction type is 29th field and max 2 characters and so on.

File for Deutsche Bank Account Transfers:
Format for Transaction details :    Branch_id=1,6|Account_id=8,16|Currency=25,3|Transaction_type=29,2|Amount=32,16|Particulars=49,50
Here, Branch ID 1,6 means first field and max length being 6 characters, Account ID 8,16 means 8th field and maximum length being 16 characters and so on.

What is the maximum field length of the file serial number/file reference number in the file header?

The maximum length of serial number field in the file header is 6 characters.

How do I use the tool for file conversion?

Please follow the below mentioned 3 simple steps for bulk transfers:

  • Open the excel file format (separate format for Deutsche Bank transfer and non-DeutscheBank transfer)
  • Enter the values (format is different for Deutsche Bank transfer file and non-deutsche bank)
  • Use the file convertor tool to convert the excel file into text file. Save the text file created and upload the same into ebanking.

Excel format for Deutsche Bank transfer:

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Excel file format for Non-DB transfer:

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Now, click here for file convertor tool

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I am unable to convert the excel file into text format?
  • Please note that all the cells of excel file (Refer to point 15) should be in text format. Avoid using any other cell format.

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  • No calculations are allowed in the excel 
  • Do not hide any rows or columns
  • All the fields in the excel file (except remarks) are mandatory.
  • Length of payee id field is 12 digits. Please ensure that the zeros are also entered in the payee ID field.
I am unable to upload the file. Getting Limit check failed error.

This error occurs if you do not have enough available internet banking limit for the day. Your limit is consumed on upload/approval/rejection of transaction for the day. Please check the available limits under Limit Inquiry Link.

I see a new link “Pay Direct taxes online”. What is this for?

Earlier the direct taxes could be paid through our website alone. Now we have added this link within
db OnlineBanking for Corporates and Firms for your convenience. On clicking on this link you would be directed to a third party website. Fill the challan details and make the payment using db OnlineBanking for Corporates and Firms. Click here for more details on direct tax payments

Can I track my challan receipts/acknowledgement online?

No. Currently this is not available online. Challan will be emailed to you on the mailing address providing while making the tax payment

Can db OnlineBanking for Corporates and Firms customers generate IPIN online?

Yes, if the corporate and users have an active debit card linked to the customer id. Also please note that the PAN for corporate and user level mobile/email ID should be updated in bank records for creation of IPIN online.

Can I invest online using db OnlineBanking for Corporates and Firms?

No. Currently this service is not available on db OnlineBanking for Corporates and Firms.

Can I make payments/purchases on merchant websites?

Yes. This is very much possible if you have requested for direct debit facility. Please note that maker checker on merchant sites would not be possible and users can transact in their individual capacity. By default, this service is offered to corporate with account mode of operation as ‘Singly”, anyone or survivor, Either or survivor.

As we hold multiple accounts at different Deutsche Bank locations, our accountant at each location should be given access to the account of that location alone. Since all accounts are linked to one customer ID, would that be possible?

Yes. This is very much possible. Please mention the names of users and the accounts to which they need access for.

Is there an expiry period for approval of transaction?

Yes. All the transaction should be approved on or before transaction date and before the cut off specified under point 12. However, in case of an online tax transaction the same should be approved within 7 days of initiation, else the transaction will expire and the approver can only reject the transaction.

I do not wish to receive alerts for transactions, how do I suppress them?

Please login to db OnlineBanking for Corporates and Firms and click on Profile Update- db Alerts. Uncheck the alert category which you wish to suppress.

Services Offered
What are the features in db OnlineBanking for Corporates and Firms?

In addition to the features of db OnlineBanking for Corporates and Firms for retail individual customers, this platform provides for following 3 functionalities:

  • Access to multiple users with varied access rights: A particular account (s) relationship can be viewed by multiple users as per the requirement of the corporate. Each of the multiple users would have unique login and transaction credentials to login to db OnlineBanking for Corporates and Firms.
  • Mutli-level approval workflow: Each of the multiple users can be given individual transaction rights as per hierarchy in the corporate. For instance, there could be user(s) without any approval rights who would only enter transactions such as an RTGS fund transfer by logging in to db OnlineBanking for Corporates and Firms. A transaction so created would then automatically reach the authorized signatory or group of signatories for approval.
  • Bulk Transaction Processing: Businesses can save time by processing various transactions in bulk, such as salary processing, vendor payment processing. Bulk transaction processing can be executed through file upload for various scenarios like Intra-Bank, NEFT and RTGS fund transfers. For convenience, we are also providing a free tool to create the file to be uploaded.
What is the Approval indicator meant for?

Basically this indicates that there are transactions waiting for your approval. Once the transaction is approved/ rejected by you the counter will be reduced by one and so on.

How do I track my transactions under approval or waiting for my approval?

Click on Approvals link on the left hand side and use the search option to view all transactions waiting for your approval, Rejected by you, Requested by you etc.

What do you mean by recall transactions?

If the transaction is initiated by you and you realize later that the transaction is not required anymore then before the first level of approval you can recall this transaction and cancel the same.

What are various access rights for users of db OnlineBanking for Corporates and Firms?

A corporate customer can decide whether to provide full access to all the linked accounts or restricted access to the accounts linked to the corporate customer ID. Moreover, the corporate can restrict bulk upload facility to a few users, as it involves transfers of large amounts through a single instruction. To enumerate, following are the key access configuration that are available:

  • A user can have either view access or transaction access. View access rights don’t allow users to initiate or approve any financial transaction.
  • In a multiple account scenario for a particular corporate customer, users can be divided into different divisions and therefore be given access to different sets of accounts.
  • The corporate needs to authorise and designate corporate admin user who would have access to all accounts and other admin related rights. The corporate admin profile can be given the rights to track the activities done by other users. This corporate admin profile can be given to multiple users as per the requirement of the corporate customer.
  • Each user can be defined in the hierarchy in the system. The higher the hierarchy, the bigger is the authority in financial transaction processing through db OnlineBanking for Corporates and Firms. If a transaction requires two users to jointly approve a particular amount, then the lower hierarchy has to initiate the transaction for it to flow to the higher hierarchy for approval.
Can the multiple level approval workflows be defined according to the type of transaction?

Yes, multiple level approval workflows can be defined per transaction types such as NEFT, RTGS, bill payments, bulk transfers etc.

 

Can I give access to alerts to few users and not all?

Yes.  In the db OnlineBanking for Corporates and Firms form enter alert category as ‘all alerts’ for only those users who wish to receive alerts. Other users will only receive their transaction password expiry alert

What is this Direct Tax Payments link on the left side of the page?

This link helps you in tracking your Direct Tax payments done through our website using direct debit facility.