Signature Debit Card
Deutsche Bank International Signature Debit Card is an exclusive offering for its Private Banking Customers. This card is designed to complement the lifestyle needs; with exclusive services and quality benefits.
Benefits
Signature Rewards**
Earn 2 reward points for every Rs. 100 you spend on your db Signature Debit Cards.
You can redeem your reward points for a credit to your account. You need to accumulate a minimum of 250 points before redemption. You can redeem your points by calling
Deutsche Bank customer service on 1860 266 6660#.
Petrol Surcharge Waiver
Normally, if you use your debit card to purchase fuel, you will be levied a surcharge of 2.5% on the transaction amount. However, if you are a db International Signature Debit Card customer, this charge will be waived at all petrol pumps across the country.
Please note:
- The maximum petrol surcharge waiver per db Signature Debit Cards in a calendar month will be restricted to Rs. 500.
- Reward points will not be applicable for fuel purchase transactions wef 10th April, 2012.
- In case customer has crossed the threshold of Rs. 500 in a calendar month, his/her account will be debited for the differential amount in the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.
Airport Lounge Access
Signature cardholders can access more than 25 airport lounges in India and abroad .
Click here for complete details.
Concierge Services
As a db International Signature Debit Card holder, you are entitled to the various concierge privileges. The concierge services are designed to provide premium cardholders traveling within and outside their home country with high quality, multilingual emergency services available 24 hours a day, 365 days a year.
They can help you with the following:
- Hotel & Restaurant Referral & Arrangement
- Flower & Gift Referral & Arrangement
- Airline / Railway / Car Rental / Travel Agent Referral & Arrangement
- Special Events & Sporting Events Referral & Arrangement
- Pre-trip Assistance
The telephone numbers for these services are available on the VISA website and may be available from the local directories/yellow pages.
Click here to know country specific toll free numbers to avail of Concierge Service.
# Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.
Important Links
Call 1860 266 6601 #
# Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.
Features
Acceptance at ATMs in India and abroad
Free Acceptance at ATMs in India
Your db International Signature Debit Card gives you acceptance* at 58,000 Visa ATMs, over 15000 Cashnet ATMs & 81000 NFS ATMs in India. You are eligible for any number## of free transactions at all non DB VISA ATM in the country.
Free Acceptance* at ATMs Abroad
Global ATM Alliance for the International Traveler:
Normally when you use your debit card abroad you have to pay an ATM access fee and a machine level surcharge**.
Our Global ATM Alliance with leading international banks enables us to offer free ATM transactions abroad. As part of this alliance, you will not have to pay any cash withdrawal fees at over 30,000 ATMs of the following banks in 40 countries:
- Deutsche Bank ATMs worldwide
- Bank of America in USA
- Scotia Bank in Canada, Chile, Mexico and Caribbean Islands
- BNP Paribas in France
- Barclays Bank in UK and Africa
- WestPac in Australia, New Zealand and South Pacific
Protection features
Personal accident cover:
You will be entitled to complimentary air accident insurance cover of Rs. 50 lakhs in the event of an unfortunate air accident leading to death.
In case the insured has multiple cards, the personal accident claim would be payable on one card only, with maximum benefit (highest sum insured)
Policy exclusions:
Death, injury or disablement due to Intentional self injury, Suicide, Intoxicating liquor or drugs, While engaging in aviation or ballooning, Venereal disease or insanity, resulting from Insured committing a breach of law with criminal intent and War and nuclear perils.
Lost card insurance #
In the event that you lose your Signature Debit Card, Deutsche Bank will cover you up to Rs. 7.5 lakhs per card. The lost card insurance will cover any losses occurring 30 days prior to reporting and 7 days after reporting loss of card.
You need to report the loss of your db International Debit Card to Deutsche Bank by calling our 24/7 phone banking team on 1860 266 6660# in your city or visit your nearest branch counter immediately on such loss. Deutsche Bank will deactivate the card immediately to prevent misuse.
In case of misuse, you also need to send the following documents to us:
- FIR duly acknowledged by a police officer
- Letter giving details of the loss or disputed transactions
- Copy of Bank account statement highlighting the disputed transactions
- Duly filled in claim dispute form (available at any db branches)
The liability per card shall be restricted to the maximum of Rs. 7.5 lakhs and you will be covered for all losses up to a maximum of 30 days prior to reporting the loss. On receipt of communication from you regarding your lost or stolen debit card along with the requisite documents, Deutsche Bank is authorised to conduct its own investigation in respect of such lost or stolen card. If such investigation reveals any direct or indirect involvement of the cardholder or cardholder's relatives or employees or colluding third parties, Deutsche Bank is authorised to take appropriate action against the cardholder in addition to refusing to give benefit of 'Total Protection' to the cardholder. The findings of the Bank’s investigation shall be final and binding on the cardholder. Total Protection is subject to the terms and conditions of the applicable insurance policy.
The cardholder will get the benefit of this policy only if:
- The card account is in good standing
- There are not more than 2 unauthorised transactions on the debit card of the cardholder during the last 12 months, prior to reporting the loss of the debit card.
- The cardholder proves that he was not negligent in safeguarding the debit card and the claim is not fraudulent.
Purchase protection
All goods purchased using your Signature Debit Card will be insured up to Rs 1 lakh and upto 90 days from the date of purchase. The insurance cover is valid for purchases made using db International Signature Debit Card only.
Please note:
Cover against Standard Fire, allied perils and burglary in residential premises only.
Flexible Limits*
Deutsche Bank gives you the flexibility to decide the daily limit you want for transactions at ATMs and merchant establishments using your debit card. You have a choice of five different daily limits (Rs. 25,000, Rs. 50,000, Rs. 100,000, Rs. 150,000 and Rs. 250,000) from which you can select your preferred option at the time of opening your account.
Priority Customer Service
Global Customer Assistance Service (GCAS) is a service that is available for db International Premium Debit Card customers. Through GCAS, cardholders can receive assistance from Visa Global Customer Assistance Service, 24 hours a day, 7 days a week. GCAS can be used for lost / stolen card reporting, emergency cash assistance or miscellaneous information that you may require overseas. The telephone numbers for the services are available on the VISA website and may be available from the local directories/yellow pages.
Visa Global Customer Assistance Services (GCAS) Fees:
| Services Offered | Charges: db International Premium Debit Cards |
| Lost / Stolen card reporting | Free |
| Emergency cash disbursement/ card replacement | Free |
| Cancellation of emergency cash disbursement request | Free |
| Miscellaneous enquiries*** | USD 5 |
Verified By Visa
With db International Debit Cards, you can now shop online with absolute security.
* These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of debit cards apply.
** Machine level surcharge: Some banks levy a surcharge for use of the ATM abroad which is over and above the ATM access fee.
*** There are no charges for these services if the lost card is reported to db 24-hr Phone Banking.
# Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.
## This feature is available only for Private Banking Customers.
Fees and Eligibility
Fees
Annual Fees of Rs. 2,000* (waived for all private banking customers)
* This charge will be levied if you do not retain your status as a private banking customer.
Eligibility
This product is offered exclusively to Private Banking customers only. Private banking customers maintaining an AUM > Rs 20 lakhs will be eligible for a Signature debit card.
In case the customer does not retain his status as private banking and still chooses to continue with his Signature debit card a charge of Rs. 2,000 per annum will get levied from the subsequent annual billing cycle.
Bill Payment
Visa gives you an extremely simple, convenient and secure way to pay your bills with www.visabillpay.in/db. Use your Deutsche Bank Visa Debit Card to pay electricity, telephone, cellular, insurance and other bills, make contributions to various charities and other institutions and even remit your subscription monies to various magazines and clubs.
Visa Bill Pay offers two convenient services that you can use:
- Pay Right Away Service (make payments to your biller based on the physical bill copy that you have received)
- Register and Pay Service (this service also allows you to receive electronic bills and make payments against them).
When you enroll for the Register and Pay service, you automatically enjoy a number of benefits:
- Gain greater control over the bill management process.
- View, pay and track your bills from one central place. All your monthly billing information - at your finger tips, on one page!
- Receive your bill statements electronically. You can see the amount you owe and due date, before you pay the bill.
- Get email notifications every time you have a bill that has arrived for payment and you get reminders for due dates.
- More importantly, the one-time biller set up done by you ensures that you are saved the trouble of entering your bill details each time you have to make a payment.
- Your payment history is stored online for a period of 6 months and can be retrieved by you anytime for reference or record.
Disclaimer
The above mentioned service is being brought solely by Visa. Terms and Conditions of Visa will apply in addition to these Terms and Conditions. Deutsche Bank AG, India (“Deutsche Bank”) is only a promoter of the service and not making the service, holds no warranty and makes no representation regarding the delivery, quality, merchantability or suitability of products/services availed of under this service. Any dispute related to the service must be addressed in writing to Visa directly and Deutsche Bank will neither be liable for the same nor will entertain any communication in this regard.
Deutsche Bank and Visa reserve the right, at any time, to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this service by another service, whether similar to this service or not, or to withdraw the service altogether.
Debit Card Offers
International Debit Card Offers
Domestic Debit Card Offers
Frequently asked questions
- How can the card be used at a Merchant Establishment?
-
To use your Debit Card at a Merchant Establishment:
Step 1: LOOK for the Visa, Visa Electron signs while shopping, dining or while on holiday.
Step 2: BUY whatever you want
Step 3: Make sure the cashier SWIPES the Card on the Electronic Terminal.
Step 4: SIGN on the charge slip only after confirming the amount and details on the slip.
- What are the charges for using the Signature Debit Card?
-
- There is no charge if the debit card is used at a Deutsche Bank ATM.
- There is no charge if the debit card is used at a retail outlet for purchases. However, for use at petrol pumps and railway stations, a surcharge of 2.5% of the purchase value shall be applicable as per industry standards. The surcharge of 2.5% on fuel purchases is waived for Deutsche Bank Signature Debit Cardholders.
- For transactions at VISA/PLUS ATMs, the following charges apply:
Transaction Domestic Transaction* Intl Transaction** Balance Enquiry Nil Rs. 35 Cash Withdrawal Nil Rs. 115 * Free for Private banking customers
** Please note that these charges are not applicable for transactions at the ATMs of Global Alliance partners. You can access your account free of cost at these ATMs.
- The maximum petrol surcharge waiver per Deutsche Bank Signature debit card in a calendar month will be restricted to Rs. 500/-.
- In case customer has crossed the threshold of Rs. 500/- in a calendar month, his/her account will be debited for the differential amount in the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.
- What are the annual fees for the Signature Debit Card?
-
Signature Debit Card is being offered free of cost to Private Banking customers with a relationship value > Rs 20 lakhs with Deutsche Bank. Please note that in case customers are unable to retain status as Private Banking, and would like to still continue with the Signature Debit Card, a charge of Rs 2000/- per annum will be levied for the Signature Debit Card from the subsequent annual billing cycle.
- How many accounts can I link to my Debit Card?
-
You can link up to 4 accounts to your Debit Card
- What is the validity period of the Debit Card?
-
The Debit Card will be valid for a period of four years from the date of issue.
- What are the daily limits on the Debit Card?
-
Deutsche Bank gives you the flexibility to decide the daily limit you want for transactions at ATMs and merchant establishments.
You have a choice of five different daily limits (Rs 25,000, Rs 50,000, Rs 100,000, Rs 150,000 and Rs 250,000) from which you can select your preferred option at the time of opening your account.
Note: These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of Debit Cards apply.
- What should I do if I lose my Debit Card?
-
If you want to report the loss or theft of your debit card, please call our Phone Banking team at 1860 266 6601 #
This number is the same across all cities in India. The Phone Banking number will be available 24 hours a day, 365 days a year.
The debit card will be deactivated as soon as you inform the Call Centre. This would prevent any misuse of the debit card.
# Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.
