Grievance Redressal

Grievance Redressal

Deutsche Bank is committed to serving its customers and therefore your feedback and suggestions with respect to its services and / or its service providers are of utmost value to us.

If you do not receive any response from customer.care@db.com, you may escalate your complaint to: head.services@db.com

If your complaint remains unresolved, you can further escalate to:
Ms. Nalanda Kadam
Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400 063.

Email: nalanda.kadam@db.com

 

Correspondence from unregistered email ID's

Use of offensive language by customers
 

You can also escalate your complaint to the Nodal Officer in your region. Click here to view the contact details.

We will attempt to respond to you within 7 days of receipt of your correspondence to
Ms. Nalanda Kadam.

You may also escalate your complaint to the respective head of departments. Click here to view the contact details.

If you do not hear from us regarding your complaint within 30 days or if your complaint remains unresolved to your satisfaction you may choose to approach the Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme 2006, at any of these addresses.