Trouble logging in?

Trouble logging in?

Please check that you have entered a valid 9-digit Customer ID and the correct password.

If you still have trouble logging in, it could be one of the following reasons:

  • Your passwords have got locked as you may have entered any of the passwords incorrectly 5 times in a row. You can get your passwords unlocked by speaking to our customer service team.
  • The transaction password expires in 90 days, after which you are prompted to change the password before the ‘Account Overview’ page is displayed. You may change your Transaction Password at this point. In case you do not want to update your Transaction Password now, you can continue logging in by clicking on 'Update Later' but your access will be restricted to view only.
  • If you have not logged in to db OnlineBanking for more than 180 days, your access to db OnlineBanking is automatically de-activated.
  • If you request for a new password then both the existing login and transaction passwords get blocked. You would be able to access db OnlineBanking after you receive your new passwords.

If you are facing any of the above problems, please call our Phone Banking team at 1860 266 6601# and our phone banking team would guide you through your problem.

Alternatively, you can write in to us at

# Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.