MyBank India - Mobile Banking App

Frequently asked questions

Introduction

What is MyBank India?

MyBank India is a mobile banking app based solution that helps you access your bank account anywhere, anytime. It is a convenient and secure way to access your account related information, funds transfer, make bill payments etc.

Who can use MyBank India?

  • MyBank India is available for all individual customers of Deutsche Bank
  • Customers having active Login ID / password on db OnlineBanking can use MyBank India
  • Customer having internet / Wi-Fi connection on mobile handset can use MyBank India

Getting Started

How can I download Deutsche Bank Mobile Banking App (My Bank India)?

You can download the Deutsche Bank mobile app from app store on your device. (Apple App Store / Google Play Store). Name of the Deutsche Bank Mobile Banking App in the app stores is 'MyBank India'.

What is the device and OS Supported by MyBank India?

Deutsche Bank Mobile Banking App is supported on iOS version 7.0 and above and android version 4.4 and above.

How do I login MyBank India?

You can login to app by using your db OnlineBanking Login ID and password.

My db OnlineBanking login id is disabled. Can I login to MyBank India?

Only active db OnlineBanking users can use MyBank India. You can activate your db OnlineBanking access using Forgot password facility.

Can I login to the app if I had never used db OnlineBanking?

Yes, you can login to the app provide your db OnlineBanking Login ID / password are active.

Login

How do I login to MyBank India?

  • Tap on the MyBank India icon in your mobile phone
  • Tap on the 'Login'
  • Enter your db OnlineBanking Login ID / password

Does app support touch ID / fingerprint based login feature and what are the devices supported?

MyBank India App supports touch ID / fingerprint based login feature

  • Touch ID / fingerprint based login feature is supported for samsung devices with version 4.4 and above and other android devices with version 6.0 and above provided device supports touch ID / fingerprint feature
  • Touch ID / fingerprint based login feature is supported for iOS devices with version 8.0 and above provided device supports touch ID / fingerprint feature

How to register for touch ID / fingerprint based login?

  • To register for touch ID, the first criteria is the finger print should be registered in device, if not please register the finger print in device
  • Launch the application
  • Enter Login ID and password of your db OnlineBanking, select 'Enable finger print authentication' option
  • Accept terms and conditions
  • You will be successfully logged into the application and registration is complete

Who can login into the application using touch ID / fingerprint based login?

Touch ID / fingerprint based login enables biometric access to MyBank India for all fingerprints enabled on the device. We recommend you to disable fingerprint of any other person on the device.

How to login into the application, once the registration for touch ID / fingerprint based login is done?

Post registration, launch the application use the registered finger in the device for login.

How to login into the application using the credentials, once the registration for touch ID is done?

Launch the application, you will get option to login with touch ID. Tap on cancel and you will get the option to login without using touch ID. You will be navigated to the landing screen of login, where user can login using the credentials.

How to deregister for touch ID / fingerprint based login?

Launch the application, you will get the option to login with touch ID. Tap on cancel, you will get the option to 'Deregister for touch ID'. Using the registered finger for authentication you will be successfully deregistered for touch ID.

Do I need to re-register for touch ID / fingerprint based login once I change my login password through?

Yes. Please follow the below steps:

  • Launch the application, you will get the option to login with touch ID. Tap on cancel, you will get the option to ‘Deregister for touch ID’. Using the registered finger for authentication you will be successfully deregistered
    for touch ID
  • Register once again for touch ID / fingerprint based login using new login credentials

Account summary

What can customer view in the account summary page?

In account summary page you can view your banking relationship, investments and demat in graphical / list form.

Which type of accounts will be summary page?

All active accounts will be displayed in summary page.

How to view the mini statement for current / savings accounts?

  • Login into the application and navigate to the account summary page
  • Tap on accounts tab
  • Tap on the account for which you want to view the mini statement

How to view the transactions in my account?

  • Login into the application and navigate to the account summary page
  • Tap on accounts tab and tap on desired account
  • Tap on full statement tab
  • You can view statement for last one week, last 15 days, last 1 month, last 2 month, last 3 month
  • You can view statement basis date range and maximum date range allowed is 90 days

Transfers

What type of transfers are allowed in the app?

  • Own account transfers
  • Third Party Account transfers to Deutsche Bank account
  • NEFT / RTGS transfers to accounts non Deutsche Bank account

How can I make own account transfer?

  • Login into the app
  • Tap on Transfers icon
  • Select 'Within Deutsche Bank' option and select own accounts
  • Enter the details and tap on Transfer
  • Verify the details entered and enter transaction password
  • Tap on submit to complete the transaction

How can I transfer money to other account in Deutsche Bank?

  • Register the Deutsche Bank account to which you want to transfer under ‘Within Deutsche Bank’ beneficiary
  • In case you have already registered, follow the below steps
  • Login into the 'MyBank India' app
  • Tap on 'Transfers' icon
  • Tap on 'Within Deutsche Bank' and Select 'Third Party Accounts'
  • Select the beneficiary, enter the transaction details and click on 'Transfer'
  • Verify the details entered and complete the transfer by entering transaction password and OTP
  • Tap on submit to complete the transaction

How do I transfer funds to non Deutsche Bank account in India?

  • You can transfer fund to any other bank account via NEFT or RTGS
  • Register the account to which you want to transfer as 'Outside Deutsche Bank' beneficiary
  • Login into the 'MyBank India' app
  • Tap on 'Transfers' icon
  • Tap on 'Outside Deutsche Bank' and select NEFT / RTGS
  • Enter the details, select beneficiary and tap on 'Transfer'
  • Verify the details entered and enter transaction password, OTP (OTP will be prompted only for transactions above Rs. 10,000)
  • Tap on submit to complete the transaction

What is favorites in transfers?

Favorites are easy and quick option to complete your funds transfer.You can save your frequently used transactions as Favorite once and use it subsequently for completing the transaction.

How do I save my transaction as favorites?

  • After completion of the transactions, you will get an option "Add to Favorite" in your confirmation page
  • Tap on OK
  • This option is available only for Third Party account transfer and non Deutsche Bank (NEFT and RTGS) transfer

How do I initiate funds transfer using favorites?

  • Go to transaction initiation page
  • Select your favorite under 'Choose from favorites'

Can I schedule the transfer or set a recurring transfer?

You can schedule a transfer by selecting the transfer type as 'Pay Later'. You can schedule one time transfer or setup recurring transfer.

Do I need to register beneficiary for funds to any account in Deutsche Bank?

Yes, you need to register beneficiary for transferring funds to within Deutsche Bank account.

Can I register the outside bank beneficiary if I know the IFSCO code or bank name and city name of other bank?

  • You can register outside bank beneficiary with IFSC code
  • Select IFSC code option and enter 11 digit IFSC code
  • App will validate the IFSC code entered and display details accordingly
  • You can register outside bank beneficiary basis bank name and city
  • Enter beneficiary bank name, city name and tap on search

Can I review beneficiaries registered in db OnlineBanking?

Yes you can view beneficiaries registered in db OnlineBanking. Similarly you can also view beneficiaries registered through mobile app in db OnlineBanking as well.

What is beneficiary limit?

Beneficiary limit is the maximum fund transfer allowed to a beneficiary in a day.

Is beneficiary limit applicable for beneficiaries registered with ‘Within Deutsche Bank’ account?

Beneficiary limit is not applicable for beneficiaries registered with within Deutsche Bank account.

Is there any limit on transfers for newly registered outside bank beneficiary?

You can transfer only up to Rs. 50,000 till the cooling period which is 24 hours from the time of addition of beneficiary.

Where I can view the registered beneficiary?

Registered beneficiary list can be viewed under Login >> Tap on Transfers >> Beneficiary List.

Can I stop the recurring transfer for within or outside bank?

Yes, you can stop the recurring transfers which are in active status.

How can I verify that whether the transaction is stopped or not?

  • You can verify whether transaction is stopped or not in transfer history, the scheduled transaction will be marked with the status as cancelled
  • For recurring transaction, tap on view details link >> Tap on view stopped transaction, stopped transaction will be displayed

Bill Payment

How can I register the payee or biller for bill payment?

You can register the biller as below:

  • Login to the app
  • Tap on Payments
  • Tap on Register biller
  • Search biller by entering biller name (atleast 3 characters required to search the biller) or city or category
  • Select the biller and enter the biller details
  • Tap on register

What are the various payment options available for bill payment?

There are two payment options available for the bill payment facility:

  • View and Pay: In View and Pay you can view your bills before you make payments. Simply register your biller details and wait for your bill to appear online. Please note that since the bill is presented, the biller normally does not accept part payments and late payments. The payment can be made only when the bill is generated and presented to you.
  • Pay at Once: Pay at Once is the simplest method of paying your bills. You can make a payment instantly based on the physical bill. All you have to do is provide the desired biller details and enter the amount you wish to pay. As your payments are not linked to any bill, you can choose to pay any amount and not necessarily the exact amount mentioned in your bill. All you need to do is register the biller and start making payments immediately afterwards.

Where I can see the presentment bills which are awaiting my confirmation?

  • You can see the presented bill in pending payments
  • Please perform following step to view the presented bills
  • Login >> Tap on Bill payments >> Tap on pending payments >> View presentment bill section

Can I enable the auto pay feature for the presented bills?

Yes you can enable the auto pay feature for View and Pay type of billers.

Can I schedule my bill payments on a date of my choice?

  • You have two modes of making payments according to your convenience - Pay Now or Pay Later
  • Pay Now allows you to debit your account instantly. The payment is sent to the biller the next working day
  • Pay Later allows you to set payment instructions for a future date. Please note that AutoPay instructions schedule the payment of your bill on the due date of the bill. At any point in time, before the due date, you can prepone that payment or convert the scheduled payment to an instant payment
  • It takes about 2-3 days for your payments to reflect in the biller’s account. We request you to make / schedule payments accordingly

Services

What are the service requests available in MyBank India?

  • Request for cheque book
  • Request for demand draft
  • Request for physical statement
  • Register e-mail statement
  • Stop cheque
  • Book Fixed Deposit
  • Book Recurring Deposit