Platinum Debit Card

Platinum Debit Card

Deutsche Bank International Platinum Debit Card is an exclusive offering for our Advantage Banking Customers.
This card is designed to complement the lifestyle needs; with exclusive services and quality benefits.

- 1 Express Reward point for every Rs. 100 spent
- Fuel surcharge waived off at all petrol pumps across India
- Global Concierge Services

Apply Now | SMS SAVE to 561615

Express Rewards | View special offers on your Debit Card | View express rewards earned on your card

Benefits

Express Rewards:
Earn 1 express rewards* for every Rs. 100 you spent on your Deutsche Bank Platinum Debit Card. Earn upto 600 express rewards in a calendar month. You can redeem them for a credit
to your account by calling our 24-hour phone banking on 1860 266 6660#. You need to accumulate a minimum of 400 points before redemption.

*Click here to know more about Express Rewards

Petrol Surcharge Waiver :
Normally, if you use your Debit Card to purchase fuel, you will be levied a surcharge of 2.5% on the transaction amount. However, if you are a Deutsche Bank Platinum Debit Cardholder, this charge will be waived** at all petrol pumps across the country.

# Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.

** Please note:
•  The maximum petrol surcharge waiver per Deutsche Bank Platinum Debit Cards in a calendar month will be restricted to Rs. 250.
•  In case customer has crossed the threshold of Rs. 250 in a calendar month, his / her account will be debited for the differential amount in
the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account
to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.

Shop on www.bigbasket.com and get 20% discount* up to Rs. 200 on purchase of Rs. 1,000 or more with your Deutsche Bank Debit Card and Net Banking.

Features

Chip Technology

Your Debit Card is an EMV Chip Card (Europay, Mastercard and Visa, a global standard for inter-operation of integrated circuit cards) offering greater security when you transact. The microchip on the face of this card stores customer data in a secured manner, making it extremely difficult to copy. This advanced technology is more effective in preventing your card from being copied to produce counterfeit cards.

For better acceptability across merchants, the EMV Debit Cards will also contain a magnetic strip on the reverse of the card to ensure swipe transactions. However, we recommend that you use your EMV Chip Card only at merchant terminals with chip capability to avoid skimming frauds.

Acceptance at ATMs in India and Abroad

Free Acceptance at ATMs in India

Your Deutsche Bank International Platinum Debit Card gives you acceptance* at 58,000 Visa ATMs, over 15000 Cashnet ATMs & 100000 NFS ATMs in India. You are eligible for maximum Five## free transactions in a month at Non
Deutsche Bank Visa ATM in the country.


Free Acceptance** at ATMs Abroad

Global ATM Alliance for the International Traveler:
Normally when you use your Debit Card abroad you have to pay an ATM access fee and a machine level surcharge***.

Our Global ATM Alliance with leading international banks enables us to offer free ATM transactions abroad. As part of this alliance, you will not have to pay any cash withdrawal fees at over 30,000 ATMs of the following banks in
40 countries:

  • Deutsche Bank ATMs worldwide
  • Bank of America in USA
  • Scotia Bank in Canada, Chile, Mexico and Caribbean Islands
  • BNP Paribas in France
  • Barclays Bank in UK and Africa
  • WestPac in Australia, New Zealand and South Pacific
Total Protection

Personal accident cover

You will be entitled to complimentary air accident insurance cover of Rs. 20 lakhs in the event of an unfortunate air accident leading to death.

In case the insured has multiple cards, the personal accident claim would be payable on one card only, with maximum benefit (highest sum insured)


Policy exclusions:
Death, injury or disablement due to Intentional self injury, Suicide, Intoxicating liquor or drugs, While engaging in aviation or ballooning, Venereal disease or insanity, resulting from Insured committing a breach of law with criminal intent and War and nuclear perils.


Lost card insurance#

In the event that you lose your Platinum Debit Card, Deutsche Bank will cover you up to Rs. 5 lakhs per card. The lost card insurance will cover any losses occurring 30 days prior to reporting and 7 days after reporting loss of card.

You need to report the loss of your Deutsche Bank International Debit Card to Deutsche Bank by calling our 24/7 phone banking team on 1860 266 6660# in your city or visit your nearest branch counter immediately on such loss. Deutsche Bank will deactivate the card immediately to prevent misuse.


In case of misuse, you also need to send the following documents to us:

  • FIR duly acknowledged by a police officer
  • Letter giving details of the loss or disputed transactions
  • Copy of Bank account statement highlighting the disputed transactions
  • Duly filled in claim dispute form (available at any Deutsche Bank branches)

The liability per card shall be restricted to the maximum of Rs. 5 lakhs and you will be covered for all losses up to a maximum of 30 days prior to reporting the loss. On receipt of communication from you regarding your lost or stolen Debit Card along with the requisite documents, Deutsche Bank is authorised to conduct its own investigation in respect of such lost or stolen card. If such investigation reveals any direct or indirect involvement of the cardholder or cardholder's relatives or employees or colluding third parties, Deutsche Bank is authorised to take appropriate action against the cardholder in addition to refusing to give benefit of Total Protection to the cardholder. The findings of the Bank’s investigation shall be final and binding on the cardholder. Total Protection is subject to the terms and conditions of the applicable insurance policy.
 
The cardholder will get the benefit of this policy only if:

  • The card account is in good standing
  • There are not more than 2 unauthorised transactions on the Debit Card of the cardholder during the last 12 months, prior to reporting the loss of the Debit Card.
  • The cardholder proves that he was not negligent in safeguarding the Debit Card and the claim is not fraudulent.

Purchase protection

All goods purchased using your Platinum Debit Card will be insured up to Rs. 1 lakh and upto 90 days from the date of purchase. The insurance cover is valid for purchases made using Deutsche Bank International Platinum Debit Card only.

Please note:
Cover against Standard Fire, allied perils and burglary in residential premises only.


Flexible Limits*

Deutsche Bank gives you the flexibility to decide the daily limit you want for transactions at ATMs and merchant establishments using your Debit Card. You have a choice of four different daily limits (Rs. 25,000, Rs. 50,000,
Rs. 100,000 and Rs. 150,000) from which you can select your preferred option at the time of opening your account.

Priority Customer Service

Global Customer Assistance Service (GCAS) is a service that is available for Deutsche Bank International Premium Debit Card customers. Through GCAS, cardholders can receive assistance from Visa Global Customer Assistance Service, 24 hours a day, 7 days a week. GCAS can be used for lost / stolen card reporting, emergency cash assistance or miscellaneous information that you may require overseas. The telephone numbers for the services are available on the VISA website and may be available from the local directories / yellow pages.

Visa Global Customer Assistance Services (GCAS) Fees:

    Services Offered Charges: Deutsche Bank International
Premium Debit Cards
    Lost / Stolen card reporting Free
    Emergency cash disbursement/ card replacement Free
   Cancellation of emergency cash disbursement request Free
    Miscellaneous enquiries*** USD 5
Verified By Visa

Deutsche Bank Debit Card can be used only on Verified by Visa (VbV) websites for online purchases. VbV is protocol by Visa that lets you shop online securely with your Deutsche Bank Debit Card. VbV confirms your identity through a simple check process when you make online purchases with the Deutsche Bank Debit Card.

All your online Deutsche Bank Debit Card transactions will be verified using One-time password (OTP) which will be sent to your mobile number registered with the bank. Your OTP will be valid for 5 minutes.

Know more


* These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of Debit Cards apply.

** These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of Debit Cards apply.

*** Machine level surcharge: Some banks levy a surcharge for use of the ATM abroad which is over and above the ATM access fee.

# Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.

## The number of free transactions can be more depending on your relationship with Deutsche Bank.

Fees and Eligibility

Fees

Annual Fees of Rs. 1,000* (waived for all advantage banking customers)

* This charge will be levied if you do not retain your status as a Advantage Banking Customer.

Eligibility

This product is offered exclusively to Advantage Banking Customers only.

In case the customer does not retain his status as Advantage Banking and still chooses to continue with his
Platinum Debit Card a charge of Rs. 1,000 per annum will get levied from the subsequent annual billing cycle.

Frequently asked questions

Where can the Debit Card be used?

The Debit Card can be used at the following locations:

 Locations in India  No. of locations  Available transactions
 All Deutsche Bank ATMs    For all ATM transactions
  • Cash Withdrawal
  • Balance Enquiry
  • Fast Cash
  • Mini Statement (last 10 transactions)
  • PIN Change
  • Funds Transfer
  • Cash / Cheque Deposit
  • Statement Request
  • Chequebook Request
 All VISA/PLUS ATMs  Over 27,000  For Balance Enquiry and  Cash Withdrawals
 Merchant Establishments  Over 3,50,000  For Purchases

 International Locations  No. of Locations  Available Transactions
 All Deutsche Bank ATMs    For all ATM transactions
 Global ATM Alliance*  Over 30,000  For Balance Enquiry and Cash Withdrawals
 All VISA/PLUS ATMs  more than 1 million  For Balance Enquiry and Cash Withdrawals
 Merchant Establishments  Over 27 million  For Purchases

* Global ATM Alliance:

  • Deutsche Bank ATMs worldwide
  • Bank of America in USA
  • Nova Scotia Bank in Canada, Chilie, Mexico and Caribbean Islands
  • BNP Paribas in France
  • Barclay’s Bank in UK and Africa
  • Westpac in Australia, New Zealand and South Pacific
How can the card be used at a Merchant Establishment?

To use your Debit Card at a Merchant Establishment:

Step 1: LOOK for the Visa, Visa Electron signs while shopping, dining or while on holiday.

Step 2: BUY whatever you want

Step 3: Make sure the cashier SWIPES the Card on the Electronic Terminal.

Step 4: SIGN on the charge slip only after confirming the amount and details on the slip.

What are the charges for using the Platinum Debit Card?
  • There is no charge if the debit card is used at a Deutsche Bank ATM.
  • There is no charge if the debit card is used at a retail outlet for purchases. However, for use at petrol pumps and railway stations, a surcharge of 2.5% of the purchase value shall be applicable as per industry standards. The surcharge of 2.5% on fuel purchases is waived for privileged Deutsche Bank Platinum Debit Cardholders***.
  • For transactions at VISA/PLUS ATMs, the following charges apply:
  Transaction  Domestic Transaction  Intl Transaction
 Balance Enquiry  Nil  Rs. 35
 Cash Withdrawal*  Rs. 20  Rs. 115**

* These transactions will be free for Advantage Banking Customers. For others, the number of free transactions depend on your relationship with Deutsche Bank.

** Please note that these charges are not applicable for transactions at the ATMs of Global Alliance partners. You can access your account FREE of cost at these ATMs.

*** Petrol surcharge waiver is applicable only on Deutsche Bank Platinum Debit Cards.

  • The maximum petrol surcharge waiver per Deutsche Bank Platinum debit card in a calendar month will be restricted to Rs. 250/-.
  • In case customer has crossed the threshold of Rs. 250/- in a calendar month, his/her account will be debited for the differential amount in the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account  to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.
What are the annual fees for the Platinum Debit Card?

Platinum Debit Card is being offered free of cost to Advantage Banking customers. Please note that in case customers are unable to retain status as Advantage Banking, and would like to still continue with the Platinum Debit Card, a charge of Rs 1000/- per annum will be levied for the Platinum Debit Card from the subsequent annual billing cycle.

How many accounts can I link to my Debit Card?

You can link up to 4 accounts to your Debit Card

What is the validity period of the Debit Card?

The Debit Card will be valid for a period of six years from the date of issue.

What are the daily limits on the Debit Card?

Deutsche Bank gives you the flexibility to decide the daily limit you want for transactions at ATMs and merchant establishments.  

You have a choice of four different daily limits (Rs 25,000, Rs 50,000, Rs 100,000 and Rs 150,000) from which you can select your preferred option at the time of opening your account. 

Note: These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of Debit Cards apply.

What should I do if I lose my Debit card?

If you want to report the loss or theft of your debit card, please call our Phone Banking team at 1860 266 6601#
 
This number is the same across all cities in India. The Phone Banking number will be available 24 hours a day, 365 days a year.
 
The debit card will be deactivated as soon as you inform the Call Centre. This would prevent any misuse of the debit card.
 
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.