Prepaid Travel Card
db Navigator Card is the most convenient and secure way to carry currency overseas and make payments to merchant outlets in any currency, anywhere in the world.
Deutsche Bank Navigator Card is available in 3 currencies United States Dollar (USD), Euro (EUR) and Great Britain Pound (GBP).
Benefits
Worldwide acceptance
Your Deutsche Bank Navigator Card is accepted at over 28 million merchant establishments around the world that display the Visa signage. Your card can be used in department stores, hotels, hospitals, restaurants, airlines, petrol pumps, paying for customs duty and even when you travel from one place to another.
Cashless convenience
Your Deutsche Bank Navigator Card can be used to withdraw cash in the local currency of the country you are in. No longer queues to purchase money in different currencies in India for your oversea trip. And again, you don’t have to run around looking for Money changers to exchange your travelers cheques in unfamiliar lands.
Locked-in exchange rates
With the Deutsche bank Navigator Card, you will never have to worry about fluctuating exchange rates or unexpected fees since you lock in your exchange rate when you load the card.
Easy replacement
Should you ever misplace your Deutsche Bank Navigator Card, simply call 24 hour Deutsche Bank Customer Care number and report the loss. A replacement card* will be sent to you within 5 working days, anywhere in the world. Please refer to the schedule of charges for replacement card fees for international and domestic delivery.
*Replacement fee applicable
Navigator assurance
Total Protect* is the first -of-its-kind security program that covers you for unauthorised transactions on your card at merchant establishments. 'Total Protect' covers you for a sum up to the limit loaded on your card (with a maximum limit of USD 10,000 per card).
‘Total Protect’ covers the following -
Unauthorized Transactions - incase of loss/ theft of card, we provide an insurance cover up to 48 hours prior to you reporting the loss of your card to Deutsche Bank.
Counterfeit Fraud - it is possible that your card or card details may get stolen and used unscrupulously by producing counterfeit plastic. The Deutsche Bank Navigator Card offers you insurance to protect yourself against such incidents.
With Deutsche Bank around to lend you a helping hand, you have very little to worry about.
*Conditions apply. Please refer to the terms & conditions of the applicable insurance policy.
Apply Now
- Apply Online Now!
- SMS TRAVEL to 561615
- Call 1860 266 6601#
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.
Other Features
- SMS alerts - You would be receiving SMS alerts when your card is loaded or when your card balance is refunded. You will also get SMS alerts for every transaction, whether Point-of-Sale, ATM or online at no extra cost.
- Internet Access - You can view your card balances, transaction details, block/unblock your card and download the form for dispute resolution through the Internet. You can also view your monthly e-statement from anywhere in the world, simply log on to your online card account using your Internet Login Id and password. If you are logging on the first time, you would need to self-generate your login id and password by clicking “First time login” link.
- Purchase and Loading - You can buy the Deutsche Bank Navigator Card through our branches. Fill up the application form at the counter and provide necessary documents. You will be assisted with the rate of conversion and the Card Fees. Your card is in a de-activated state when the card-kit is handed over to you. Your card shall be activated by loading the foreign currency as specified in your application request by Deutsche Bank through the debit of funds in Indian rupees from your account with Deutsche Bank. Upon receipts of funds, your card shall be activated and loaded with foreign currency of your choice. This process is completed within 2 working days. Once the card is activated , an SMS alert shall be sent to your mobile number, as provided in the application form. Please use your card only after you have received a confirmation that your card has been activated. You can also load the card while you are traveling abroad by simply leaving a signed copy of the reload form along with relevant documents with a relative who can then present it to the Deutsche Bank branch.
- Refund Request - On your return to India, visit your Deutsche Bank branch and request a refund of the card balance.You would be advised on the necessary documentation and the balance amount would be refunded to your Deutsche Bank account in Indian Rupees. The refund amount shall be credited back to the account which was used for funding the card.
Conditions apply. Click here for detailed terms & conditions.
Apply Now
- Apply Online Now!
- SMS TRAVEL to 561615
- Call 1860 266 6601#
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.
Navigator Telecom
Avail of the Deutsche Bank Visa Navigator Card and enjoy free vouchers which entitles you a discount worth Rs.700 on your bill from Matrix.
How to avail the offer :
- Get Two Matrix discount vouchers worth Rs 350 each, on your purchase of the Deutsche Bank Visa Navigator Card. This voucher will be part of the Navigator Card Welcome Kit.
- Present the voucher at the time of signing up with Matrix.
- Provide the necessary details at the time of redemption of voucher.
- Voucher will entitle you to a discount of Rs. 350.
Matrix Contact Details:
Contact +91 53222 32222 | Toll Free : 1800 11 1500 | e – mail : inquiry@matrix.in | Website : www.matrix.in
Terms and Conditions:
- The offer can not be clubbed with any other marketing offer from Matrix.
- The voucher is compulsory to avail the offer.
Deutsche Bank States:
The above mentioned offer is being brought solely by Visa in association with Matrix (Merchant). Terms and Conditions of the Merchant will apply in addition to these Terms and Conditions. Deutsche Bank AG, India (“Deutsche Bank”) is not making the offer, holds no warranty and makes no representation regarding the delivery, quality, merchantability or suitability of products/services availed of under this offer. Any disputes regarding the products/services of the Merchant or related to the offer must be addressed in writing to the Merchant directly and Deutsche Bank will neither be liable for the same nor will entertain any communication in this regard. Deutsche Bank and Visa reserve the right, at any time, to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw the offer altogether.
Apply Now
- Apply Online Now!
- SMS TRAVEL to 561615
- Call 1860 266 6601#
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.
Prepaid Card Offers
Frequently asked questions
- How does this Deutsche Bank Navigator Card work?
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You can load a pre-paid card by funds at the time of card purchase. After loading, you can use the card for cash withdrawal or for shopping at merchant outlets. With each transaction, the remaining value on the card would be decreased. You can continue to use your card as long as some funds remain on the card account.
- What are the minimum and maximum amounts I can load on Travel Card?
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Minimum amount is as per the card currency:
USD GBP EUR Min Load Amount 250 $ 150 £ 250 € Maximum amount that can be loaded is as permitted by FEMA, depending upon the purpose of travel.
- What forex rates are charged at the time of purchase?
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You are charged with the ongoing forex rate of that day offered by Deutsche Bank. Similarly, for refunds, the prevailing exchange rate is applied.
- Is a temporary block facility available on the card?
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Yes, if you want to block the card temporarily, you can do so yourself through the Internet log-in or you may call our 24-hour Customer Care. You will need to follow the same process to activate the card again.
- If I am traveling to two different countries in one trip , can I get two different currencies loaded on the same card?
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No. A Navigator Card can be loaded with only one currency. However you can take separate cards for each currency that you want. You may also choose to carry a card in only one currency and use it worldwide, irrespective of the currency of the destination country. (A card in one currency can be used to transact anywhere across the world)
- Can I use the card in India, Nepal or Bhutan?
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No. under FEMA guidelines, you cannot use the card in India, Nepal or Bhutan
- Can I retain the foreign exchange on my Deutsche Bank Navigator Card after returning to India
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You can retain the residual balance in the card only if it is less than $2000. Refunds have to be claimed within 180 days from date of arrival (as per RBI regulations). If you do not avail of the refund on time, the card would be suspended.
- What if I forget the ATM PIN or Internet Banking PIN of my Deutsche Bank Navigator Card?
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If you forget the ATM PIN, you may call our 24-hour Customer Care and request a new PIN. A replacement PIN* will be sent to you within 5 working days, anywhere in the world. If you forget your IPIN, you can generate it yourself by clicking on "Forgot Password" link available at your online card account.
* Replacement fee would be applicable.
- How do I withdraw cash from an ATM using the Navigator Card?
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To withdraw cash from an ATM, just check for VISA logos on the ATM. In case of presence of the VISA logo, insert the card in the card slot or the ATM as would be instructed on the ATM Panel. The ATM would prompt for the PIN number. Please enter the ATM PIN of your card. Once your ATM PIN is validated, it would prompt you to enter the amount of cash requested. Enter the amount of cash you would need.
- What are the charges for using Visa ATM abroad?
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Please refer to the 'Schedule of Charges' for all charges and fees.
- What documents are needed during purchase/reload?
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S. No. Document At the time of purchase At the time of reload 1 Passport copy Mandatory Not required 2 Form A2 Mandatory Mandatory 3 Visa Mandatory Not required only for same trip; else mandatory 4 Airline ticket Mandatory Not required only for same trip; else mandatory 5 PAN copy Mandatory Not required - What is the process to avail Navigator Telecom - Matrix offer?
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To avail the offer, you need to present the voucher while signing up with Matrix. For further details, you can get in touch at info@matrix.in or call +91 53 2223 2222, Toll Free: 1800 11 1500
- What is the current 'Schedule of Charges'
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USD GBP EUR Load Fees 3.5 $ 2 £ 3.0 € Reload Fees 2 $ 1 £ 2.0 € Refund Charges 2 $ 1 £ 2.0 € ATM Cash Withdrawal Fee 2 $ 1 £ 2.0 € ATM Balance Enquiry Fee 0.50 $ 0.35 £ 0.50 € Replacement Card Fee 4 $; 20 $ International 2 £ Domestic ; 12.5 £ International 4 € Domestic; 20 € International ATM Pin Change 2 $ 1 £ 2 € Chargeslip retrieval 3 $ 1.5 £ 3 € Chargeback request 2 $ 1 £ 2 € Cross Currency Mark Up 3.50%
