db OnlineBanking for Corporates and Firms

Frequently asked questions

General

What is db OnlineBanking for Corporates and Firms?

db OnlineBanking for Corporates and Firms implies the net-banking platform designed for non-individual entities such as Private Limited Companies, Public Limited Companies, Partnership firms, Trusts, HUF’s, Sole Proprietorship Accounts etc. This platform offers for a additional features to cater to your business needs.

How do I apply for db OnlineBanking for Corporates and Firms?

Please fill up the Application form provided and send the same to the branch
  • Section 1 - Customer Use
    Please enter your User Name (First + Last Name),
    Preferred User ID,
    Profile details like Administrator (Yes /No) and Bulk Upload (Yes/No)
    Access to which account should be given to each user

  • Section 2: - ‘User Details’:
    Enter full Name of the User, Mobile Number and Email ID. Corporate are advised to provide both email and mobile number for bank records and account alerts.

  • Section 3 - For Bank Use
    Under this section we expect the transaction workflows defined for each transaction type and the workflow rules as per the board resolution. So, depending on the signing authority of every user will the OnlineBanking transaction access be given. 

Internet PIN & Login

How to login?

  • Simply visit our website www.deutschebank.co.in and click on the white button for corporate login.
  • Enter your Customer ID, User ID and your login password.
  • On successful validation, you can access your db OnlineBanking for Corporates and Firms.

What is User ID?

User ID is an alphanumeric field entered by the corporate themselves at the time of requesting for db OnlineBanking for Corporates and Firms password (IPIN). The same is known to the user / corporate only.

I have received IPIN (internet banking PIN’s) for all the users, how do I identify which one belong to whom & user ID’s for each of them?

The IPIN mailer does have the user names printed on the mailer to help you identify who it belongs to. The User ID is not printed on the password mailer, instead we send you a separate welcome letter with the USER ID’s specified for every user.

I do not remember my User ID?

If you have a copy of internet application form or welcome letter you can find your User ID details. If no, then request you to contact your relationship manager or branch for details.

Can I change my User ID?

No. User ID cannot be changed. As an exception, you can request for the existing User ID deletion and request for a fresh User ID (as required).

Is there any field restriction on minimum and maximum characters accepted as User ID?

Maximum characters accepted is 32.

When I login to db OnlineBanking for Corporates and Firms I am getting an error “Invalid Login ID or Password”, what should I do?

This error occurs only when you enter incorrect Customer ID, User ID or password. It may also occur if you are trying to login in the retail banking section of db OnlineBanking for Corporates and Firms. Please ensure that you are inputting your login credentials in the corporate login page.

We would like to give inquiry only internet banking access to one of our accountants / junior staff (who is not the authorized signatory). Is this possible?

Yes, this is possible. Please fill up the db OnlineBanking for Corporates and Firms internet banking forms and request for C_ENQ (Enquiry only) menu profile for the user.

What is the access rights provided to Enquiry Only user?

This user would be able to view the accounts for which the corporate has given him access to (and not necessarily all the accounts). He can view and download account statement, request for service requests and send mails to customer care for any account related query or information. Additionally, he would be able to do fund transfers within customer ID (i.e. from one linked account to another linked account within the customer ID). This is subject to this user has been given access in the workflow rules by the corporate.

How much maximum number of users can be created for a corporate?

There is no such upper limit. It entirely depends on corporate requirement.

When I login to db OnlineBanking for Corporates and Firms, I am unable to see any account?

Please contact your relationship manager or branch regarding the same.

I do not want multiple users to access my account. Is it mandatory to have more then one user?

No it’s not mandatory to have multiple users. If only one user should be allowed db OnlineBanking for Corporates and Firms access then there will be no workflow rule set up and that user can independently access the accounts and make transactions and place service request on his own without any approval.

Is there any expiry period of login and transaction password?

There is no expiry period of login password. However transaction password expires every 90 days and needs to be set to a new password by corporate administrators.

Limits

What is the default daily limit on db OnlineBanking?

The default daily limits are Rs 5,00,000.

I would like to change / increase my db OnlineBanking for Corporates and Firms limits. How do I do that?

Please click here to download db OnlineBanking for Corporates and Firms limit enhancement form. Kindly submit the same to your relationship manager or at the branch.

What is the difference between transaction limit and bulk limit?

Transaction limit applies to individual transfers like NEFT, RTGS, Bill payment, Self account transfer, third party transfer, online tax, db DirectDebit etc.
Bulk limits only apply to uploaded file i.e. Deutsche Bank file and Non-Deutsche Bank file.
Please note that these limits are exclusive of each other.

Bulk Transfers

What is Bulk Transaction Processing?

Bulk transaction processing allows the users to conveniently make multiple transactions through a single file upload. The important features of bulk transaction processing are as follows:

  • The users can initiate bulk transactions to other Deutsche Bank accounts. There will be one debit transaction on the debit account and credit transactions on the beneficiary accounts. Please click here to generate the file required for bulk Deutsche Bank Account transfers.
  • The users can initiate both NEFT and RTGS transactions as well through this functionality. In this case, each transaction would have a separate debit transaction on the debit account. For instance, if there are 100 transactions being done through one file upload, the debit account would have 100 transactions on the account statement. Please click here to generate the file required for bulk Deutsche Bank Account transfers.
  • In case of bulk transfers to Non Deutsche Bank accounts, the system automatically decides the transfer option – RTGS or NEFT, depending on the amount per transaction and the beneficiary bank.
  • All bulk transfers are essentially scheduled payments. The approvals for the bulk transfers should be done in advance before the scheduled date for the system to process the bulk transfer instruction.

How do I prepare the file for bulk transfer to Deutsche Bank accounts?

We have designed a conversion tool to help you prepare the file for bulk transaction processing. All you need to do is to enter all the details in a simple excel file in the prescribed format and upload it in the tool to get the file required by db OnlineBanking for Corporates and Firms.

Click here for the tool for file conversion

Click here to view sample excel file format (for upload in the tool for file conversion)

  • Fill up all the relevant details in the excel file in the prescribed format.
  • With the help of the file conversion tool, convert the file in the format as required by db OnlineBanking. Save the file at the desired location on your system.
  • Login to db OnlineBanking for Corporates and Firms and Click on Transfer funds and then click on Bulk Transfer link & click on upload.
  • Select transaction type as ‘Transfer to Non-Deutsche Bank Accounts’.
  • Enter the total transfer amount, remarks (optional) & select the next approver. If you are the final approver, then you need not select an approver.
  • Browse and attach the text file and enter transaction password.
  • You will receive a confirmation message and the request will be sent to the approver.

Kindly note that, only once all the approvers accept the request by approving the transaction online, shall the request be sent for processing. If any approver rejects the transaction, then the payment will not be processed.

How do I prepare the file for bulk transfer to Non-Deutsche Bank accounts?

We have designed a conversion tool to help you prepare the file for bulk transaction processing. All you need to do is to enter all the details in a simple excel file in the prescribed format and upload it in the tool to get the file required by db OnlineBanking for Corporates and Firms.

Click here for the tool for file conversion

Click here to view sample excel file format (for upload in the tool for file conversion)

  • Fill up all the relevant details in the excel file in the prescribed format.
  • With the help of the file conversion tool, convert the file in the format as required by db OnlineBanking for Corporates and Firms. Save the file at the desired location on your system.
  • Login to db OnlineBanking for Corporates and Firms and Click on Transfer funds and then click on Bulk Transfer link & click on upload.
  • Select transaction type as ‘Transfer to Non-Deutsche Bank Accounts’.
  • Enter the total transfer amount, remarks (optional) & select the next approver. If you are the final approver, then you need not select an approver.
  • Browse and attach the text file and enter transaction password.
  • You will receive a confirmation message and the request will be sent to the approver.

Kindly note that, only once all the approvers accept the request by approving the transaction online, shall the request be sent for processing. If any approver rejects the transaction, then the payment will not be processed.

Is it possible to do bulk transfer to Deutsche Bank & Non-Deutsche Bank accounts the same day?

Yes, this is possible. Please note the cut-off as given below
Same day Deutsche Bank Transfer (All days):

  • Please ensure that all the approvals are in place before 6 PM of the transfer date.

Same day Non-Deutsche Bank transfer:

  • To send money to other bank accounts on the same day, the transaction has to be approved by 12:30 PM on weekdays and 10:30 AM on Saturdays.

What happens if the file is not completely approved before the cut-off?

In such a case, the file will not be processed and the approver can only reject the transaction. User can however re-initiate the transfer process all over again (if required).

I am unable to upload the file. Getting error message as ‘Error in Input data’.

This error occurs if the file name including extension exceeds 32 characters. Please reduce the file name and re-upload.

I am unable to upload bulk transfer file. Getting error message as Invalid Header.

This error occurs if the header format is incorrect. Please find the header format below:

For Deutsche Bank Transfer

Deutsche Bank Account File Upload
File Header Format: FILEHDR|<Customer_ID>|<FILE_SERIAL_NO>|<Blank>|N|

For Non-Deutsche Bank Transfer

File Header Format:
FILEHDR|<CORP_ID>|<File_Serial_no>|<Blank>|N|<SOL_ID>|<DEBIT_Account number>|

Need understanding on the format of the text file/ I am unable to upload bulk transfer file. Getting error message as Error in record 2.

Please find the format below

File for Non Deutsche Bank Account Transfers:

Format for Transaction details:
Branch_id=1,6|Account_id=8,16|Currency=25,3|Transaction_type=29,2|Amount=32,16|Particulars=49,50
Where, branch ID 1,6 means first field and max 6 characters; Account_id 8.16 means it is eight field and maximum length being 16 characters, Currency 25,3 means it is the 25th field and max 3 character (only INR), Transaction type is 29th field and max 2 characters and so on.

File for Deutsche Bank Account Transfers:

Format for Transaction details : Branch_id=1,6|Account_id=8,16|Currency=25,3|Transaction_type=29,2|Amount=32,16|Particulars=49,50
Here, Branch ID 1,6 means first field and max length being 6 characters, Account ID 8,16 means 8th field and maximum length being 16 characters and so on.

What is the maximum field length of the file serial number / file reference number in the file header?

The maximum length of serial number field in the file header is 6 characters.

How do I use the tool for file conversion?

Please follow the below mentioned 3 simple steps for bulk transfers:
Open the excel file format (separate format for Deutsche Bank transfer and non-DeutscheBank transfer)
Enter the values (format is different for Deutsche Bank transfer file and non-deutsche bank)
Use the file convertor tool to convert the excel file into text file. Save the text file created and upload the same into ebanking.

Excel format for Deutsche Bank transfer:

Excel file format for Non-DB transfer:

Now, click here for file convertor tool

I am unable to convert the excel file into text format?

Please note that all the cells of excel file (Refer to point 15) should be in text format. Avoid using any other cell format.

  • No calculations are allowed in the excel
  • Do not hide any rows or columns
  • All the fields in the excel file (except remarks) are mandatory.
  • Length of payee id field is 12 digits. Please ensure that the zeros are also entered in the payee ID field.

I am unable to upload the file. Getting limit check failed error.

This error occurs if you do not have enough available internet banking limit for the day. Your limit is consumed on upload / approval / rejection of transaction for the day. Please check the available limits under Limit Inquiry Link.

I see a new link “Pay Direct taxes online”. What is this for?

Earlier the direct taxes could be paid through our website alone. Now we have added this link within db OnlineBanking for Corporates and Firms for your convenience. On clicking on this link you would be directed to a third party website. Fill the challan details and make the payment using db OnlineBanking for Corporates and Firms. Click here for more details on direct tax payments

Can I track my challan receipts / acknowledgement online?

No. Currently this is not available online. Challan will be emailed to you on the mailing address providing while making the tax payment.

Can db OnlineBanking for Corporates and Firms customers generate IPIN online?

Yes, if the corporate and users have an active debit card linked to the customer id. Also please note that the PAN for corporate and user level mobile / email ID should be updated in bank records for creation of IPIN online.

Can I invest online using db OnlineBanking for Corporates and Firms?

No. Currently this service is not available on db OnlineBanking for Corporates and Firms.

Can I make payments / purchases on merchant websites?

Yes. This is very much possible if you have requested for direct debit facility. Please note that maker checker on merchant sites would not be possible and users can transact in their individual capacity. By default, this service is offered to corporate with account mode of operation as ‘Singly”, anyone or survivor, Either or survivor.

As we hold multiple accounts at different Deutsche Bank locations, our accountant at each location should be given access to the account of that location alone. Since all accounts are linked to one customer ID, would that be possible?

Yes. This is very much possible. Please mention the names of users and the accounts to which they need access for.

Is there an expiry period for approval of transaction?

Yes. All the transaction should be approved on or before transaction date and before the cut off specified under point 12. However, in case of an online tax transaction the same should be approved within 7 days of initiation, else the transaction will expire and the approver can only reject the transaction.

I do not wish to receive alerts for transactions, how do I suppress them?

Please login to db OnlineBanking for Corporates and Firms and click on Profile Update - db Alerts. Uncheck the alert category which you wish to suppress.

Services Offered

What are the features in db OnlineBanking for Corporates and Firms?

In addition to the features of db OnlineBanking for Corporates and Firms for retail individual customers, this platform provides for following 3 functionalities:

  • Access to multiple users with varied access rights: A particular account (s) relationship can be viewed by multiple users as per the requirement of the corporate. Each of the multiple users would have unique login and transaction credentials to login to db OnlineBanking for Corporates and Firms.
  • Mutli-level approval workflow: Each of the multiple users can be given individual transaction rights as per hierarchy in the corporate. For instance, there could be user(s) without any approval rights who would only enter transactions such as an RTGS fund transfer by logging in to db OnlineBanking for Corporates and Firms. A transaction so created would then automatically reach the authorized signatory or group of signatories for approval.
  • Bulk Transaction Processing: Businesses can save time by processing various transactions in bulk, such as salary processing, vendor payment processing. Bulk transaction processing can be executed through file upload for various scenarios like Intra-Bank, NEFT and RTGS fund transfers. For convenience, we are also providing a free tool to create the file to be uploaded.

What is the Approval indicator meant for?

Basically this indicates that there are transactions waiting for your approval. Once the transaction is approved / rejected by you the counter will be reduced by one and so on.

How do I track my transactions under approval or waiting for my approval?

Click on approvals link on the left hand side and use the search option to view all transactions waiting for your approval, rejected by you, requested by you etc.

What do you mean by recall transactions?

If the transaction is initiated by you and you realize later that the transaction is not required anymore then before the first level of approval you can recall this transaction and cancel the same.

What are various access rights for users of db OnlineBanking for Corporates and Firms?

A corporate customer can decide whether to provide full access to all the linked accounts or restricted access to the accounts linked to the corporate customer ID. Moreover, the corporate can restrict bulk upload facility to a few users, as it involves transfers of large amounts through a single instruction. To enumerate, following are the key access configuration that are available:

  • A user can have either view access or transaction access. View access rights don’t allow users to initiate or approve any financial transaction.
  • In a multiple account scenario for a particular corporate customer, users can be divided into different divisions and therefore be given access to different sets of accounts.
  • The corporate needs to authorise and designate corporate admin user who would have access to all accounts and other admin related rights. The corporate admin profile can be given the rights to track the activities done by other users. This corporate admin profile can be given to multiple users as per the requirement of the corporate customer.
  • Each user can be defined in the hierarchy in the system. The higher the hierarchy, the bigger is the authority in financial transaction processing through db OnlineBanking for Corporates and Firms. If a transaction requires two users to jointly approve a particular amount, then the lower hierarchy has to initiate the transaction for it to flow to the higher hierarchy for approval.

Can the multiple level approval workflows be defined according to the type of transaction?

Yes, multiple level approval workflows can be defined per transaction types such as NEFT, RTGS, bill payments, bulk transfers etc.

Can I give access to alerts to few users and not all?

Yes. In the db OnlineBanking for Corporates and Firms form enter alert category as ‘all alerts’ for only those users who wish to receive alerts. Other users will only receive their transaction password expiry alert.

What is this Direct Tax Payments link on the left side of the page?

This link helps you in tracking your Direct Tax payments done through our website using direct debit facility.
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