ATM Banking

ATM Banking

Conduct a host of banking transactions at our wide network of ATMs in India and across the world. Our ATMs accept all kinds of Visa, Cashnet and Rupay Debit / Credit Cards.

Your Deutsche Bank International Debit Card gives you acceptance* at 58,000 Visa ATMs, over 15000 Cashnet ATMs & 100000 NFS ATMs in India.

Overview

Use our wide network of ATMs across India and the world to conduct a host of banking transactions that include cash / cheque deposits and withdrawals, anytime.

Multiple transaction and request facilities are available at Deutsche Bank ATMs in India

  • Cash Withdrawal
  • Balance Enquiry
  • Fast Cash
  • Mini Statement (last 10 transactions)
  • PIN Change
  • Funds Transfer to any Deutsche Bank account
  • Cash / Cheque Deposit
  • Statement Request
  • Chequebook Request
  • Recharge your prepaid mobile card

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

Recharge your prepaid mobiles

Deutsche Bank’s mobile top-up facility brings the anytime, anywhere convenience of ATM Banking to the mundane task of recharging your mobile. Now you don’t need to look for an outlet or purchase a recharge slip to extend your airtime.

Best of all, this facility comes to you absolutely free!

Eligibility

All Deutsche Bank Debit Card holders are eligible to avail the Deutsche Bank mobile top-up facility.

Follow simple steps below to recharge your pre-paid mobile at Deutsche Bank ATMs:
  • Check the balance talk time available on your prepaid mobile card.
  • Insert your Deutsche Bank Debit Card in the ATM and enter your ATM PIN.
  • Select ‘More Transactions’ from the main menu.
  • Select ‘Instant Mobile Recharge’ from the More Transactions menu.
  • Select the option ‘Recharge’ from the Instant Mobile Recharge menu.
  • Enter your prepaid mobile phone number and select ‘Submit’.
  • Enter the recharge amount you want. This amount would including taxes and mobile operator charges, if any

You will get a confirmation on the ATM screen once your mobile recharge has been completed successfully and prompted to check your balance talk time available.

Note: It is advisable to retain the transaction slip as proof of your transaction.

Supported Service Providers

Vodafone

 

Bangalore, Chennai, Andhra Pradesh, Delhi, Mumbai, Kolkata, Gujarat, Punjab, UP (E), UP(W), Rajasthan, Rest of Bengal and Haryana

 

Idea

 

Andhra Pradesh, Maharastra, Gujarat, Madhya Pradesh, Delhi, Kerala, UP (W), UP(E), Rajasthan and Haryana

 

Loop (BPL)

 

Mumbai

 

Reliance

 

All India

 

Frequently asked questions

What is an Automated Teller Machine (ATM)?

An Automated Teller Machine (ATM) is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

What type of cards can be used at an ATM?

The ATM cards/debit cards, credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.

What are the services/facilities available at ATMs?

In addition to cash dispensing ATMs may have many services/facilities such as:

  • Account information
  • Cash Deposit
  • Regular bills payment
  • Purchase of Re-load Vouchers for Mobiles
  • Mini/Short Statement
  • Loan account enquiry etc.

The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

How can one transact at an ATM?

For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN).

Can these cards be used at any bank ATM in the country?

Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

What is a Personal Identification Number (PIN)?

PIN is the numeric password for use at the ATM. The PIN is separately mailed / handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.

The PIN number should not be written on the card or stored in wallet/purse etc as in such cases the card can be misused if card is lost / stolen.

What should a customer do if he forgets PIN or the card is sucked in by the ATM?

The customer should contact the card issuing bank branch and apply for retrieval/issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM.

What should be done if the card is lost / stolen?

The customer should contact the card issuing bank immediately on noticing the loss, so as to enable the bank to block such cards.

Is there any minimum and maximum cash withdrawal limit per day?

Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card.

For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction.

Do banks levy any service charge for use of other bank ATMs?

No charges are payable for using other banks’ ATM as RBI has made it free under its “Free ATM Access Policy”. But banks can restrict the number of such free transactions to a maximum of five per month. Effective July 1, 2011, the number of free transactions permitted per month at other bank ATMs to Savings Bank account holders shall be inclusive of all types of transactions, financial or non-financial. For transactions beyond this minimum number of transaction, banks charge maximum of Rs. 20/- per transaction.

What should be done in case during the cash withdrawal process, cash is not disbursed by the account gets debited for the amount?

The customer should lodge a complaint with the card issuing bank. This process is applicable even if the transaction was carried out at another bank's ATM.

How many days maximum would the bank require to re-credit the account for such wrong debits?

As per the RBI instructions, banks will re-credit such wrongly debited amounts within a maximum period of 7 working days.

Are the customers eligible for compensation for delays beyond 7 working days?

Yes. Effective from July 1, 2011, banks shall have to pay customers Rs 100/- per day for delays beyond 7 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.

In case the compensation is not credited as mandated, what recourse does the customer have?

For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.

Pin change and Mini Statement facility at all Kotak, DCB, HDFC and IDBI ATMs

You can now change your ATM PIN and get Mini Statements of your Deutsche Bank Account at all Kotak, DCB, HDFC and IDBI ATMs.