Phone Banking
We are accessible 24 hours a day, 7 days a week to attend to your queries. Just dial 1860 266 6601# or our toll free number 1800 123 6601 from anywhere in India.
# Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.
Overview
The Phone Banking team of Deutsche Bank AG, India is more than just a ‘Call Centre’. It is a communication centre with well-trained officers equipped to handle a wide range of queries and requests.
We provide you product information, application status along with account related services. You can have all your queries and requests addressed either through the Interactive Voice Response (IVR) service or through one of our phone banking officers.
| Request Type | Interactive Voice Response (IVR) | Phone Banking Officer |
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Account balance |
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Last 5 transactions |
|
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Cheque status enquiry |
|
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Cheque Book Request |
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|
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Deposit slip request |
|
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Stop payment of cheque(s) |
|
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Account statement - mail & email
|
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Online TPIN Regeneration |
|
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TPIN change |
|
X |
|
General Account Related Queries |
X |
|
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Branch address & ATM locations |
X |
|
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Status of Transaction |
X |
|
|
Status of Application |
X |
|
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Debit Card Replacement |
X |
|
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Lost Card Reporting |
X |
|
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Loyalty Points Redemption |
X |
|
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ATM PIN re-issuance |
X |
|
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Request for I Banking PIN re-issuance / enable |
X |
|
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Updation / change in customer's contact number and email id |
X |
|
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Interest / Tax certificates / Credit report / FIRC / Balance certificate |
X |
|
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Request for copy of cheque / Charge slip / Records |
X |
|
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Request for Brochures |
X |
|
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"DO NOT CALL" Registration |
X |
|
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Request to enable/disable sweep in fixed deposit |
X |
|
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Request to change tenor on existing linked fixed deposit |
X |
|
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Fixed Deposit Enquiry |
X |
|
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Request for Fixed Deposit Confirmatory Advice |
X |
|
|
Information on Interest and Exchange rates |
X |
|
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Loan account enquiries |
X |
|
|
Demat account enquiries |
X |
|
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Investment enquiries |
X |
|
|
Product information |
X |
|
Phone Banking Menu
Deutsche Bank phone banking service provides easy access to your accounts, round the clock, at your finger tips. Our user friendly automated service ensures complete security on your accounts at all times.
We provide you a walk-through of our phone banking menu for your convenience.
Lost Card Reporting
- Select your preferred language - Press 1 for English and 2 for Hindi.
- Press 1 for Lost Card Reporting. Our phone banking officers will assist you in blocking your lost card.
Existing Customers
In case you are a first time caller, you can now generate your TPIN on the IVR. Please keep your card number, Expiry date and CVV of your Deutsche Bank Debit Card ready along with your date of birth.
In case you have already generated a TPIN on the IVR.
- Please keep your Customer ID or Debit Card number ready with your Telephone PIN (T-PIN)
- Press 2 after selecting your preferred language.
- Press your 9 digit Customer ID or 16 digit Debit Card number followed by #.
- Press 1 and Press your 4 digit T-PIN.
Click here for IVR Details on banking account information
New Customers
After selecting your preferred language
Press 3 - Product Information Press 4 - Application Status
Product Information
Press 1 – Home Loans
Press 2 - Banking and Investment Product Press 3 - Interest and Exchange Rate
