Standing instruction on your Debit Card
To safeguard consumers, the Reserve Bank of India (RBI) has put in place new safety and security measures for card payments.
Effective October 1, 2021, the Bank will NOT approve any Standing Instruction (E-Mandate for processing of recurring payments) given at Merchant Website/ App, on Deutsche Bank Debit Card unless it is as per RBI compliant process.
In accordance with the RBI Mandate Deutsche Bank has created a platform for its customers to manage Standing Instructions/ E-Mandate on their Debit Cards.
and follow the below steps to set up mandate on Debit Card:
- One-time sign-up process to create User ID and Password
- View all recurring payments set on your Debit Card
- Approve/ Decline a transaction
- Modify your Standing Instruction validity
- Modify the maximum transaction limit
- Cancel Standing Instruction
Please note
Once the Standing Instruction is registered with merchants (who comply with the new RBI guidelines).
- An SMS notification at least 24 hours prior to the debit date will be sent to the customers on their registered mobile number along with the portal link to view/modify/cancel the Standing Instruction.
- On a transaction of value up to Rs. 15000, the Bank will process it without the need of OTP for validation
- On a transaction of value above Rs. 15000, it will require OTP validation via pre debit (before the payment) notification.
- If customer fails to approve the debit authorisation it may result in the account not being debited towards the Standing Instruction.
Benefits
- Timely payments: Easy to pay your bills/ subscriptions in a timely manner
- Easy to manage: Get alerts and reminders on your phone and set maximum limit for you bills
- What are Standing Instructions/ Recurring Transactions on customer’s Card?
Standing Instructions is a recurring payment service implemented on Debit Cards for payment towards various Merchants/ Products/ Service such as OTT Platforms (Netflix, Amazon Prime, etc.)
- What is an e-Mandate platform?
E-Mandate is an interface where all Deutsche Bank Debit Card holders can view and manage their Standing Instructions/ Recurring Payments. - How can a customer view the SI mandate portal?
Customer must register on the SI mandate portal by signing up with their email address and password. Then they must enter their individual Debit card nos. to view their standing instructions - Will the bank levy any charges to customers on the new SI Mandate regulatory compliant process?
No, the bank will not charge customers for use of the new regulatory compliant process, i.e., E-Mandate portal. - What can a customer modify in an e-mandate?
The customer can modify the transaction amount set, frequency of debit, or cancel the e-mandate. - What will happen to my international recurring transactions?
International recurring transactions are also required to adhere the same guidelines. If the International Merchant/ Product/ Service Providers are not following these guidelines and not sending the recurring transactions, then it will be declined, irrespective of the amount. - Will the customers have to pay charges if the recurring transaction gets declined due to non-compliant process?
Your merchant/ service provider levying any charges towards any non-payment/ delayed payments, Bank will not be responsible for the same. Please directly contact your respective merchant/ service provider.
