Being aware of Vishing is an important part of banking safely. Vishing (or voice phishing) is when fraudsters obtain personal details through the phone asking the recipient of the call to reveal or key-in confidential details. Fraudsters could contact you via calls, text messages, voice messages, etc. Please ensure that you do not respond to such unsolicited communication.
You know that it is an attempt at vishing when:
While talking to Phone Banking officers:
Note: Please note that Deutsche Bank does not call and seek any of your confidential information. However, our officers from Deutsche Bank customer care may call you in response to your request / query / complaint made to the Bank and seek your personal information for verification and authentication purpose only. Please note that the personal information sought for verification and authentication purpose shall not include any of your confidential information such as ATM PIN, TPIN, OTP, IPIN, CVV as given above.