Beware of SIM fraud

Watch out for the 'SIM swap' fraud, where fraudsters take control of your mobile number and get all your OTPs and alerts. Here's how it works, and how you can protect yourself:

• You will suddenly find you have no signal on your phone - and then you get a call
• The caller will claim to be from your network provider, calling about a network issue
• They will instruct you to press 1 on your phone to restore your network - but don't press anything - just cut the call
• If you press 1, the network will reappear momentarily and go blind again - and now your phone is hacked
• The fraudsters will seize control of your transactions, get your OTPs and empty your account - and you will never know about it
• You might think you have a network issue - but actually your SIM has been 'swapped' and all your calls and messages are going to and from their device now

Dos:

• Register for SMS and email alerts
• Check your bank statements regularly

Don'ts:

• Don't share your user ID, password or ATM pin with anyone
• Don't share OTP with anyone
• Don't share information on the phone with anyone claiming to be from your Bank
• Don't share your SIM details with anyone on the phone claiming to be from your service provider

Note: If you suspect any wrongdoing, get in touch with us immediately.

For more details / queries please write to customer.care@db.com or call phone banking on number on 18602666601#.

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.