System Upgrade FAQs

In our commitment to provide latest technology based services, we are upgrading our systems and there will be a scheduled downtime of Internet, Mobile and debit card services.

You may also note that alerts for any transactions carried out on 23rd November will be delayed by a day.

12:00pm Sunday 24th November, 2019 to 12:00am Monday 25th November, 2019 (12 hours of down time)

Services mentioned below will not be accessible during downtime period

• db OnlineBanking – Retail and Corporate
• Mobile Banking – MyBank India
• ATM transactions
• POS & e-Commerce using debit card
• UPI services
• IVR

Important and critical services such as blocking and unblocking of debit card will be available on Phone Banking. You may reach our phone banking team by dialing 18602666601* or our toll free number 18001236601 from anywhere in India.

We regret any inconvenience caused.

*Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at +91 22 6601 6601. Call charges apply.