Banks are required to periodically update customer identification documents and information as per the guidelines from the Reserve Bank of India (RBI) and our internal policies on Know Your Client (KYC) norms. KYC is necessary during client onboarding, and account holders may need to submit documents again during periodic KYC renewals as mandated by regulations/ internal policies. A Bank may ask their customers to re-submit the documents at the time of renewal.
Your Bank will notify you through various channels to update your KYC. Please renew your KYC promptly upon receiving these notifications. If you fail to do so before the due date, your Bank will be constrained to freeze your account, and transactions (including ECS and Standing Instruction) will be restricted until your KYC is updated.
Please note that documents submitted for KYC renewal are valid, clear and acceptable as per your Bank’s KYC guidelines.
KYC updation channels for Individual Resident customers:
You can renew your KYC at your convenience using any of the following modes:
- Video KYC (Click here to book a VKYC appointment)
Book a slot for KYC renewal through video KYC. Your documents will be verified during the VKYC call. Once your KYC is renewed, you will get an email from Deutsche Bank for successful renewal of your KYC.
Please note: This facility is available for Resident Individuals only. - db Online Banking
Log in to db OnlineBanking. If your KYC is due, you will see a page for KYC renewal post login. Select “No change” if there is no change in your KYC information since the last KYC submission or Select “Change and Update KYC” if the KYC details have changed and follow the steps.
Please note:
- Aadhaar upload is not allowed through this channel.
- For “No change”, kindly check if the communication address on Bank records matches your Aadhaar/ Passport/ Election ID card address submitted earlier to the Bank.
- If the earlier submitted KYC documents have undergone renewal on account of validity expiry, Select “Change and Upload” option and submit valid documents.
- Visiting the branch
Visit your home branch and submit KYC renewal form (available at branch/website) along with duly attested KYC documents. Please carry your original KYC documents for verification and 2 passport size-colored photographs. - Email
Send an email at kyc.ind@list.db.com from your registered email id with scanned files of the below mentioned documents:
- KYC renewal form duly filled and recent color passport size photo affixed . Click here to download KYC renewal form.
- KYC documents accepted by Bank (except Aadhaar) Click here for list of valid documents.
- PAN Card copy.
- Documentary evidence for source of funds (if applicable).
Channel options for you to choose if there is a change in your KYC details:
- Video KYC based KYC renewal using Aadhaar and PAN.
- Online Banking (Aadhaar upload not allowed).
Channel options for you to choose if there is no change in your KYC details:
- Online Banking.
- Branch Visit.
List of valid and acceptable documents for KYC renewal
Please click here to see the list of documents required for KYC renewal.
Terms and Conditions for KYC renewal:
- Video KYC and db OnlineBanking process is available only for Resident Indians of Indian nationality who are physically present in India.
- Customer agrees and consents to co-operate with Bank officials in every manner and provide all such relevant information/data/documents as required for KYC renewal.
- Conditions and documents as required from time to time will be applicable.
- Deutsche Bank reserves the right to reject the KYC document if the same is not as per the Bank’s KYC guidelines.
For any further queries, please call 1860 266 6601# or write to us at kyc.ind@list.db.com.
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at +91 22 6601 6601.
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