As per revised norms laid down by Reserve Bank of India (RBI), customers will have limited liability in case of unauthorised electronic transactions resulting in debit/s from customer accounts / cards.
Zero customer liability
Customers will have no liability when the unauthorised transaction occurs in the below scenarios:
Limited liability of a customer
A customer shall be liable for the loss occurring due to unauthorised transactions in the below cases:
Click here to view Bank’s approved policy on Limited customer’s liability for unauthorised electronic banking transactions.
Reversal timeline for zero liability / limited liability of customer
On being notified by a customer, the bank shall credit the amount involved in the unauthorised electronic transaction to the customer’s account within 10 working days from the date of such notification by the customer (without waiting for settlement of insurance claim, if any).
The credit shall be value dated to be as of the date of the unauthorised transaction.
Report a fraud transaction
If you notice any unauthorised transaction in your Deutsche Bank account, report it immediately to our 24/7 phone banking team on our toll free number 18001236601 or on 18602666601#.
Documents to be submitted for Insurance claim
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at +91 22 6601 6601. Call charges apply.