Airport lounge Offer FAQs

No, you cannot share the membership with others as you will be required to be present for verification at the lounge or other outlet due to security reasons, and the name will be matched with our records and the boarding pass at time of entry.

Membership is valid for 1 year from the activation date.

If you have several memberships from the same issuer bank, you should be able to view all your combined entitlements in the Bank’s or DreamFolk app automatically, depending on the issuer bank. However this feature may not be available for some bank cards.

Your membership along with the benefits are valid as long as your membership is activated and eligible. In case you forgot your PIN or password, you can reset your password in the app or contact Deutsche Bank Phonebanking or Relationship Manager.

Membership is renewed automatically by the bank. If not renewed please contact Deutsche Bank Phone banking or your Relationship Manager.

Select your airport location using the airport search field or selector in the app. You will see a list of the lounges available in that location.

Once you select a lounge and the issuer card you wish to use in the app, you will see a QR and a DreamFolks membership ID in the app. Show this to the lounge staff for simple membership verification. Upon successful verification, you can proceed to enjoy the lounge services.

You will be entitled to facilities like refreshments, television, complimentary internet access, shower, and flight status updates etc. Please do note that the availability of facilities varies between different lounges.

No. In order to access a lounge you will need to present your digital membership / physical membership.

There isn’t a need to book in advance. Simply just present your membership via our mobile app to the lounge staff on arrival. Prior to your visit, you can use our mobile or website to check on the lounge operation hours.

Yes you can use DreamFolks service regardless of who you are travelling with (Airlines) and the class of your ticket as long you have a valid DreamFolks membership and available visits.

Complimentary visits shoule be visibile in the landing page of Airport Services in the app – the exact location may vary depending on the issuer bank.

For additional airport lounge access you can purchase the visits through the same application.

Follow the instructions in the app to purchase any additional visits.

You can use the membership visit in all participating lounges. Please see the app for the exact list of lounges.

Membership is valid for 1 year from the activation date or purchase date.

No, any complimentary or added visit cannot be refunded.

Yes, but the total usage should be within the free access quota. For additional airport lounge access you can purchase the visits through the same application.