Deutsche Bank Infinite Debit Card is a complimentary offering to our Private Banking Infinity comes with an array of benefits. All you need to do is swipe it!
Earn 2 express rewards* for every Rs. 100 you spent on your Deutsche Bank Infinite Debit Card. Earn upto 2500 reward points in a calendar month. You can redeem them for a credit to your account by calling our 24-hour phone banking on 18602666660#. You need to accumulate a minimum of 400 points before redemption or by logging into your online banking under General Services - Operative Accounts section.
*Click here to know more about Express Rewards
Petrol Surcharge Waiver :
Normally, if you use your Debit Card to purchase fuel, you will be levied a surcharge of 2.5% on the transaction amount. However, if you are a Deutsche Bank Infinite Debit Cardholder, this charge will be waived** at all petrol pumps across the country.
Concierge Services :
As a Deutsche Bank Infinite Debit Cardholder, you are entitled to various concierge privileges. These services provided by VISA, are designed to provide premium cardholders traveling within and outside their home country with high quality, multilingual emergency services available 24 hours a day, 365 days a year.
They can help you with the following:
- Hotel & Restaurant Referral & Arrangement
- Flower & Gift Referral & Arrangement
- Airline / Railway / Car Rental / Travel Agent Referral & Arrangement
- Special Events & Sporting Events Referral & Arrangement
- Pre-trip Assistance
The telephone numbers for these services are available on the VISA website and may be available from the local directories / yellow pages.
Click here to know country specific toll free numbers to avail of Concierge Service.
Features of Infinite Debit Card
Your Infinite Card is enabled with contactless feature. The card has a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal.
This card feature a distinctive contactless mark and POS terminals for contactless cards will also feature this contactless symbol
Contactless card is a new contactless method of payment using NFC (Near field communication) technology - the latest evolution in Visa payments. It is a simple, secure and quick payment method. The technology enables cardholders to 'wave' their card on a contactless Point-of-Sale (POS) terminal to make transactions up to Rs. 5,000, rather than 'swiping' or 'dipping' their card into POS terminals.
Your Debit Card is an EMV Chip Card (Europay, Mastercard and Visa, a global standard for inter-operation of integrated circuit cards) offering greater security when you transact. The microchip on the face of this card stores customer data in a secured manner, making it extremely difficult to copy. This advanced technology is more effective in preventing your card from being copied to produce counterfeit cards.
For better acceptability across merchants, the EMV Debit Cards will also contain a magnetic strip on the reverse of the card to ensure swipe transactions. However, we recommend that you use your EMV Chip Card only at merchant terminals with chip capability to avoid skimming frauds.
Acceptance at ATMs in India and Abroad
Free Acceptance at ATMs in India
Your Deutsche Bank International Infinite Debit Card gives you acceptance* at 58,000 Visa ATMs, over 15,000 Cashnet ATMs & 1,00,000 NFS ATMs in India. You are eligible for any number## of free transactions at all Non Deutsche Bank VISA ATM in the country.
Free Acceptance* at ATMs Abroad
Global ATM Alliance for the International Traveler:
Normally when you use your Debit Card abroad you have to pay an ATM access fee***.
Our Global ATM Alliance with leading international banks enables us to offer free*** ATM transactions abroad. As part of this alliance, you will not have to pay any cash withdrawal fees at over 50,000+ ATMs of the following banks in 40 countries:
- Deutsche Bank ATMs worldwide
- Bank of America in USA
- Scotia Bank in Canada, Chile, Mexico and Caribbean Islands
- BNP Paribas in France
- Barclays Bank in UK and Africa
- WestPac in Australia, New Zealand and South Pacific
You will be entitled to a complimentary air accident insurance cover of Rs. 5 crore in the event of an unfortunate air accident leading to death.
In case the insured has multiple cards, the personal accident claim would be payable with maximum benefit (highest sum insured) on one card only.
Death, injury or disablement due to intentional self-injury, suicide, Intoxication of liquor or drugs, engaging in aviation or ballooning, venereal disease or insanity, resulting from the Insured committing a breach of law with criminal intent, war and nuclear perils.
Lost Card Insurance Cover
If you lose your Infinite Debit Card, Deutsche Bank will cover you up to Rs. 10 lakh per card. The lost card insurance will cover any losses occurring 30 days prior to reporting and 7 days after reporting the loss of the card.
You need to report the loss of your Deutsche Bank Infinite Debit Card to Deutsche Bank by calling our 24/7 phone banking team on 18602666660## in your city or visit your nearest branch counter immediately on such loss. Deutsche Bank will deactivate the card immediately to prevent misuse.
In case of misuse, you also need to send the following documents to us:
- FIR duly acknowledged by a police officer
- Letter giving details of the loss or disputed transactions
- Copy of Bank account statement highlighting the disputed transactions
- Duly filled in claim dispute form (available at any Deutsche Bank branches)
The liability per card shall be restricted to the maximum of Rs. 10 lakh and you will be covered for all losses up to a maximum of 30 days prior to reporting the loss. On receipt of communication from you regarding your lost or stolen Debit Card along with the requisite documents, Deutsche Bank is authorised to conduct its own investigation in respect of such lost or stolen card. If such investigation reveals any direct or indirect involvement of the cardholder or cardholder's relatives or employees or colluding third parties, Deutsche Bank is authorised to take appropriate action against the cardholder in addition to refusing to give the benefit of Total Protection to the cardholder. The findings of the Bank’s investigation shall be final and binding on the cardholder. Total Protection is subject to the terms and conditions of the applicable insurance policy.
The cardholder will get the benefit of this policy only if:
- The card account is in good standing
- There are not more than 2 unauthorised transactions on the Debit Card of the cardholder during the last 12 months, prior to reporting the loss of the Debit Card.
- The cardholder proves that he was not negligent in safeguarding the Debit Card and the claim is not fraudulent.
Purchase Protection Cover
All goods purchased using your Infinite Debit Card will be insured up to Rs. 1 lakh and upto 90 days from the date of purchase. The insurance cover is valid for purchases made using Deutsche Bank Infinite Debit Card only.
The cover is against standard fire, allied perils and burglary in residential premises only.
Emergency Medical Cover
The Deutsche Bank Infinite Debit Card offers an Emergency Medical Insurance Cover of Rs. 30 lakh. This insurance covers emergency medical expenses while the customer is travelling abroad.
Priority Customer Service
Global Customer Assistance Service (GCAS) is a service that is available for Deutsche Bank International Premium Debit Card customers. Through GCAS, cardholders can receive assistance from Visa Global Customer Assistance Service, 24 hours a day, 7 days a week. GCAS can be used for lost / stolen card reporting, emergency cash assistance or miscellaneous information that you may require overseas. The telephone numbers for the services are available on the VISA website and may be available from the local directories / yellow pages.
Visa Global Customer Assistance Services (GCAS) Fees:
|Services Offered|| Charges: Deutsche Bank International
Premium Debit Cards
|Lost / Stolen card reporting||Free|
|Emergency cash disbursement / card replacement||Free|
|Cancellation of emergency cash disbursement request||Free|
|Miscellaneous enquiries***||USD 5|
Verified By Visa
Deutsche Bank Debit Card can be used only on Verified by Visa (VbV) websites for online purchases. VbV is protocol by Visa that lets you shop online securely with your Deutsche Bank Debit Card. VbV confirms your identity through a simple check process when you make online purchases with the Deutsche Bank Debit Card.
All your online Deutsche Bank Debit Card transactions will be verified using One-time password (OTP) which will be sent to your mobile number registered with the bank. Your OTP will be valid for 5 minutes.
Annual Fees of Rs. 5,000* (waived for all Private Banking Infinity customers).
*This charge will be levied if you do not retain your status as a Private Banking Infinity customer.
This product is offered exclusively to Private Banking Infinity customers only. Private Banking Infinity customers maintaining an AUM >= Rs. 50 lakh in a calendar quarter or minimum Rs. 1.5 crore of Home Loan relationship will be eligible for an Infinite Debit Card.
In case the customer does not retain his status as private banking and still chooses to continue with his Infinite Debit Card a charge of Rs. 5,000 per annum will get levied from the subsequent annual billing cycle.
Apply for Infinite Debit Card
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at +91 22 6601 6601. Call charges apply.
#Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at +91 22 6601 6660. Call charges apply.
• The maximum petrol surcharge waiver per Deutsche Bank Infinite Debit Cards in a calendar month will be restricted to Rs. 1,000.
• In case customer has crossed the threshold of Rs. 1,000 in a calendar month, his / her account will be debited for the differential amount in the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.
***ATM access fee: Some banks levy a machine level surcharge for the use of ATM abroad which is over and above the ATM access fee and cash withdrawal fees, which is applicable.