Safe Online Banking

Safe Banking

Protect your account from fraud

  • Do not use the auto save on browsers for storing your customer ID / User ID and password when logging into db OnlineBanking.
  • Please update your contact details with Deutsche Bank so that you can receive one time password for transaction authorization. One time password is a 6 digit numeric code sent on your registered contact details. This is a second level of authentication, in addition to your login and transaction password.
  • Configure anti-virus software and ensure that the software is upgraded on your computer regularly.
  • Put in a power-on / access password in your PC / Mobile, screensaver password on your PC, so that no one else can use your PC / Mobile without your consent.
  • Exercise utmost precaution while clicking on suspicious links on any websites and in emails and installing unknown or untrusted softwares on your computer. The antivirus software by itself is not adequate specially against malware which logs your key strokes and can thus compromise your passwords.
  • Create a strong password -
    —  Passwords should be alpha numeric i.e. it should contain both digits and alphabets
    —  The passwords should contain a minimum of 6 characters and a maximum of
    28 characters
    —  Spaces are not allowed in passwords
    —  Special characters such as !,*,.,),+,=,? are allowed
    —  All characters in the Customer ID should not be present in your password.
    e.g. If your Customer ID is 000011120, then the password abcd012 is not a valid password.
  • Memorize your passwords. If you choose to keep them in writing, make sure they are in a secure place.
  • Internet Banking passwords (IPIN) are case sensitive.
  • Never reveal your passwords to anyone including the staff of Deutsche Bank. Never respond to any mails asking for your password.
  • Please note that Deutsche Bank will never ask for your password.
  • Do not use easy to guess passwords like :

—  birth dates, months or years
—  sequential numbers (e.g. 6789)
—  number combinations that may be easily guessed (e.g. 1111)
—  parts of your telephone number
—  parts of numbers in the order in which they are printed on any of your cards
—  other easily accessible personal data (e.g. driving licence, or other numbers easily 
connected with you)
—  names of family members, pets or streets.

  • When you enter your Customer ID and password, please ensure that others are not able to see your screen and you are not observed from behind.
  • It is recommended that separate passwords for login and transaction be used as it will enhance the safety of your online banking access.
  • Always type the URL on the browser ( and click on the login button) to ensure that you are accessing genuine Deutsche Bank site only.
  • Check your last login date and time each time you login to db OnlineBanking. Periodically change your passwords to avoid any misuse.
  • Avoid online banking from public or shared computers. Never access your account from a computer that is virus infected.
  • Do not open multiple browser windows while banking online.
  • Log out from db OnlineBanking as soon as you have completed your transactions. Also make sure you close that window.
  • Disable the 'File and Printing Sharing' feature on your operating system.
  • If you do not recognize an amount charged to you, please report the same in writing to Deutsche Bank immediately.

In case of any other concern, please call our 24/7 phone banking team at 1860 266 6601#

# Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.